Why do Maurices and Petland keep asking if I received my "Unique ID code" - online biller setup ?

While trying to setup Maurices with online billing it tells me I need a "unique ID" to continue setup. I do as instructed, receive my unique ID enter it into the appropriate box and click continue and the next page has a drop down box that allows me to choose between "Yes, I received my code" or "No, I didn't receive my code".
Of course I choose yes, I received my code but the "continue" button in the bottom right corner of the window stays gray not allowing me to continue.
I am having the exact same issue with "Petland". Both are "comenity" accounts.
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