PNC Bank - Download Error (-28) FI_TIMEOUT:102

I am trying to connect to PNC bank for my new mortgage. Everything seems to be set up correctly, but I get the error "Download Error (-28) FI_TIMEOUT:102" and no transactions download. Tried several times over many days. I've tried resetting the connection and that part all seems to work: verifying the account with user id and password and 2-factor authentication. Just the part when Quicken downloads transactions fails every time with this error. Using 6.2.0 and had same problem with 6.1.1. Any ideas?

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @jborzellino,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    First, could you please provide which version of Quicken you currently have running?
    • Quicken > About Quicken

    To start with, I suggest deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.
    1. Go to the Accounts menu and choose Hide and Show Accounts
    2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists
    After that, please follow the troubleshooting instructions below.
    1. Open the account register and navigate to the Settings gear on the bottom-right corner
    2. Click on the Downloads tab
    3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
    4. Quit Quicken
    5. Open Finder and navigate to Applications > Utilities > Keychain Access app
    6. On the left panel in the Keychain Access app, set the Keychains to Login and the Category to Passwords
    7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
    8. Quit the Keychain Access app and reopen Quicken
    9. Navigate to Accounts > New and choose the appropriate account type for the accounts that you previously deactivated 
    10. At the bottom of the window showing the list of the financial institutions, click on the "My bank is not listed" question mark icon, then click Update List
    11. Wait for the list to finish updating and Updated: " displays the current date.
    12. Click the Show List button to continue
    13. Use the search field at the top of the list to find and select your financial institution and click Continue
    14. Follow the prompts to sign in using your login credentials associated with the financial institution
    15. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken
    Let us know how it goes!
    -Quicken Anja
  • jborzellino
    jborzellino Member
    Followed all of the steps above and the exact same error occurred. This error occurred using 6.1.1 and 6.2.0. This is a new account and I have never been able to connect to this account with Quicken.
  • Quicken Anja
    Quicken Anja Moderator mod
    edited May 25
    Thank you for trying the troubleshooting instructions previously provided and providing us with an update.

    Unfortunately, since the previous steps provided have failed, at this point, I recommend that you reach out to Quicken Support directly instead, for more extensive troubleshooting. Our support agents may need to collect and review your log files in order to investigate the internal error and will likely be required to file an escalation if they see fit.

    Please click here to review Quicken Support's hours of operation.
    -Quicken Anja
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