Bank of America - CC502

New user here - it seems like Bank of America is not allowing a connection to be added. Is anyone else having issues or is there a setting in BofA that needs to be flipped?


  • Quicken Anja
    Quicken Anja Moderator mod
    edited June 2021
    Hello @frankcincotta,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review this error-specific support article regarding error CC-502.

    As stated in the article, if the error persists after 24 hours or more, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files to find the internal error and file for an escalation.

    Please click here to review Quicken Support's hours of operation.

    -Quicken Anja
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  • AngryQUser
    AngryQUser Member ✭✭
    I'm so sick of being told to reset an account that worked fine the day before. When it's not one account it's another. Not sure why we pay a membership for a service that doesn't work more than it works. So sick of having to disconnect online services then re-enable them. Sometimes it's a credit union account, other times a major bank, then sometimes a credit card. Worked fine until I was FORCED TO BECOME A SUBSCRIBER of Quicken Services. I shouldn't have to call in for something like this. The only thing the techs tell you is to re-add the account which then messes up the balance and you then have to remove entries. You guys need to step it up and make the software more reliable. If the only thing I have to pay a subscription for is downloading transactions and that doesn't work, then you should refund my subscription payments.
  • haavey
    haavey Member
    I am consistently getting this message for months when I try and download my transactions from BofA. If i reset the account it will work for a day or so. Sometimes it will work if I change channels. It should just work all the time and I'm getting tired of trying to troubleshoot this issue. Quicken, please fix or I'm cancelling my subscription.
  • Mark1104
    Mark1104 Member ✭✭✭✭
    @haavey - have you called BofA to discuss the issue? Maybe the issue is on their end????? Maybe it is with your computer???? I have used BofA for 20 years and have had Quicken for longer than that and have no issues downloading my transactions for my checking account and credit cards.

    I am using Quicken Deluxe R33 with Windows10. 

    What version of Quicken are you using and what version of Windows is on your PC? have you tried to uninstall Quicken and reinstall it?