Downloaded transactions won't populate in the "Downloaded Transactions" pane of register

Boxjockey

Weird new bug as of two weeks ago. Online services, Automatic entry is Off. When I download transactions from my financial institutions, the "red flags" appear as always, and clicking a flag shows that I have transactions to review. Unfortunately, clicking the flag(s) doesn't cause the transactions to appear at the bottom of my register(s). If I turn Automatic entry to On, they appear. We've tried validating and super validating the file with no errors detected. I REALLY don't want to have Automatic entry set to On as a default. No additional help from Quicken Support, hopefully this community will have some ideas!

pt109

I was told that you have to allow quicken to automaticly enter the update in your register now on.  THis was told to me when I called in about the same problem.  So I turn on but select No to auto update.  That help me.

Quicken Anja

Hello @Boxjockey,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

If turning automatic entry On was able to successfully push through the transaction for you, you can then go ahead and turn it back Off. The issue should not reoccur next time you download transactions for that account again.

I'd also like to include this support article regarding this issue for reference.

I hope this helps!

NotACPA

pt109 said:

I was told that you have to allow quicken to automaticly enter the update in your register now on.  THis was told to me when I called in about the same problem.  So I turn on but select No to auto update.  That help me.

Whoever told you that is just plain wrong.  If you kept the session ID, with REAL Q support, you could post it here so that Anja or another Mod can look into the matter.

Boxjockey

Anja and all, thanks for the responses. When I turned Automatic entry back to Off my issues returned. I followed the steps outlined in the support article; unfortunately my problems remain. The transactions show up in the Online Register as described in the article, but when I click on Compare to Register, nothing happens. I've also validated and super validated my file with no errors. I'd love to roll back my Quicken program to the previous version, because I think this is a software bug, but evidently this is not possible, which is a separate problem to be honest.

Quicken Anja

@Boxjockey Thank you for providing an update and for trying the troubleshooting instructions previously provided, though I'm sorry to hear that the issue still continues to persist.

Boxjockey said:

I'd love to roll back my Quicken program to the previous version, because I think this is a software bug, but evidently this is not possible, which is a separate problem to be honest.

If you wish to try reverting back to the previous version release to see if it will help resolve the issue, then you can download and install previous versions through this link.

Should doing so still not help resolve the issue, then please check back and let us know so we can provide further troubleshooting instructions for you to try.

Let us know how it goes! 

Boxjockey

Hi Anja. I tried downloading several of the "smart patches" from the link you provided then executing them. I get "An error occurred. Unable to check for updates, the server file failed to load."

oldngrmpy1

I am having the exact same problems!!!! I was allowed to download 33.24, had problems with it locking up, reverted back to 33.22 when I restored a file. Now I have to same problem as Boxjockey.

Boxjockey

Update: I loaded the newest available build (R33.24, build 27.1.33.24) and the issue went away (hopefully forever).

oldngrmpy1

I too am up and running correctly again, however had a very difficult time getting R33.24 reinstalled from 33.22.

thecreator

oldngrmpy1 said:

I too am up and running correctly again, however had a very difficult time getting R33.24 reinstalled from 33.22.

Hi @oldngrmpy1 ,

If you are having problems, I would do a Clean Reinstall, instead of installing over top a bad setup. However, the choice is yours to make.

Quicken states to allow the new version of Quicken to remove the old version.  I always like to uninstall Quicken completely then install / reinstall Quicken and this is what I do to install Quicken, successfully.

Before actually beginning, I would click Help, then click Report a Problem. Fill in the information state why you uninstalling and reinstalling. Why? In case they want to see the log files. They have them.

          
Do a Manual Backup your Quicken Data File, before beginning.

Open Quicken. Go to File > Backup and Restore > Backup
your Quicken Data File(s) before starting.

If you are unable to Open Quicken, skip opening Quicken and continue here:

Here:
Use your Browser of choice.

Create a New Folder on the Desktop or Create a new Briefcase Folder on the Desktop and rename the Folder, New Briefcase, which can be done in Windows 10, too.

Once you have done that, start your Browser and change the location of the downloads to the New Briefcase. Saves you the trouble of having to tell where to Save the Downloads to and makes the downloads, easier to find, right on the Desktop..

If you have purchased Quicken from another Retailer and have successfully, activated the program, you can download from your My Account at Quicken.com.
If you purchased from Quicken.com, browse to https://www.quicken.com/. Once the Website loads, hover your Mouse over Sign In and then click My Account.

On the Next page, fill in your Quicken User ID and password and click Sign In.

Once you are signed into your Quicken User ID, scroll down until you see DOWNLOAD QUICKEN on the left side. Now on the right-side, click Download for Windows.

Once it is finished downloading, click to Close the Browser, when done using the Browser..

Close Quicken (if open). Do not uninstall it.

Re-open your Browser and click on the link below for downloading QCleanUI.exe

Download QcleanUI.exe from this link:
https://www.quicken.com/support/using-qcleanui-uninstall-quicken?

Click: First: Download and use QCleanUI

Scroll down and see QCleanUI.exe listed in 4. Left-click on QCleanUI.exe to start the Download and click Save. See MSICLEAN.exe listed in 5.  Left-click on MSICLEAN.exe to start the Download and click Save.
Create a new sub-folder of Briefcase and name it QClean. Move both QCleanUI.exe and MSIClean.exe into QClean. Now simply open QClean. Right-click on QCleanUI.exe  and left-click Run as administrator. Choose to Clean All Versions. Do not use Programs and Features to uninstall your Quicken Program.

Use Programs and Features to remove iSeek AnswerWorks English Runtime, which Quicken installs.

Option to restart the computer, but is not necessary. After the computer restarts, use Explorer to delete / no need to rename the following folders: (Except if you also have other Intuit Products installed, expand those folders and delete the Quicken folders, only.)

To see these folders, open File Explorer, click on View. Click Options. Click View Tab. Dot Show hidden files, folders and drives. Click Apply then click OK.



C:\Program Files (x86)\Quicken

C:\Program Files (x86)\Common Files\AnswerWorks 5.0

C:\Program Files (x86)\Common Files\Intuit

If 32-bit operating system:
C:\Program Files\Quicken

C:\Program Files\Common Files\AnswerWorks 5.0

C:\Program Files\Common Files\Quicken

C:\ProgramData\Quicken

C:\Users\User ID\AppData\Roaming\Quicken

C:\Users\User ID\AppData\Local\Quicken_Inc


Empty the following folders, with the exception of Files in use:

C:\Users\User ID\AppData\Local\Temp

C:\Windows\Temp

This is optional only. Option to Run Disk Cleanup and Restart the computer.

I use CCleaner Free downloaded from:  https://www.ccleaner.com/ccleaner .
The only place I use Disk Cleanup, is in Safe Mode to remove the Previous Operating System.

When I install CCleaner, it usually comes with the option to install other programs. I uncheck those programs and don't install them.

Once CCleaner Free is installed, I run the Cleaner portion once and then I switch to the Registry portion. I click Scan for Issues. When finished scanning, I click Fix selected Issues. You do have the option of backing up the changes. I don't because I also use Acronis True Image ( https://www.acronis.com/en-us/personal/computer-backup/ ) and restore the operating system, if there is a problem. I run the Registry portion twice for No Issues or Errors.

Don't download the Installer again if you already downloaded the installer (Quicken.exe) from your Account above. This Installer, does not require Activation again.

If you have an active Anti-Virus program like Norton, disable the Anti-Virus portion. Windows Defender Anti-Virus leave untouched. Does not interfere with Quicken Installation, but Norton does.

Right-click on the Program Installer and click Run as administrator.

After it unpacks itself, click Let's go. Now click Install.

If Windows 10, click Done to Launch Quicken.

Dot Restore a data file I've backed up to a CD, to a disk, or online
Click Get Started.

Browse to where you have backed up to.
When selected, click Restore Backup.
Next "Choose a location to save your restored file to" by browsing to that folder to use. Click Save and confirm to overwrite the file. Click Yes.
Now click Restore Backup.

Sign in again.
Enter your password and click Sign in.

Select to have the Security Code Emailed to do.

Paste the Code in and click Submit.

Choose to Use Mobile or Don't use mobile.

Click Next, then click Done.

Now click Restore Down (Double Boxes at the top right-side of the screen.

Drag the Quicken Window to where you like it and use the Mouse to re-size the Window to your liking. Adjust Quicken Preferences under Edit to your liking.

Close and re-open Quicken, before using.

oldngrmpy1

Thanks for the info @thecreator. Currently everything is running fine but I bookmarked your recommendation to use should things go south. Thanks for all the help!