my order does not appear in my account

Tartag

l have a 2016 Quicken product that does not appear in my account. Any ideas?

UKR

Other than the fact that Q 2016 is expired and no longer supported, did you order and install using the same Quicken ID back in 2016 that you are trying to look into now?

If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them help you with Quicken account issues.

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
  Support is only available during posted hours of operation
• The phone number can be found at the support website.
• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
  See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

jacobs

@Tartag I was able to check with someone from Quicken, who confirmed what @UKR mentioned: Quicken no longer provides downloads of versions of old, unsupported software like Quicken 2016. 

Did your computer die, or did you switch computers? Just wondering why you're looking to download Quicken 2016.

To the best of my knowledge, you might have two paths forward: (1) Find someone selling an older version of Quicken 2016. (2) Purchase a one-year subscription to the current Quicken and update your data to the latest version.