When backing up my data all of a sudden I get an error message

montereichert
montereichert Quicken Windows Subscription Member
edited August 2022 in Errors and Troubleshooting (Windows)
All of a sudden today I get this error message "Unable to create destination data file" when trying to backup the data to my external hard drive. Even though I get this error message, there seems to be a newly created backup file in the location I always use for these files. What does all this mean?

Answers

  • splasher
    splasher Quicken Windows Subscription SuperUser ✭✭✭✭✭
    What release of Quicken are you using?  Help->About Quicken

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • montereichert
    montereichert Quicken Windows Subscription Member
    Im using Quicken Delux version R32.12 Build: 27.1.32.12 as a subscription for Windows
  • montereichert
    montereichert Quicken Windows Subscription Member
    I just downloaded and installed the latest version R33.24 Build: 27.1.33.24 Then ran Quicken and attempted to backup my data. Same error message as before.
  • Quicken Francisco
    Quicken Francisco Quicken Windows Subscription Alumni ✭✭✭✭

    Hello @montereichert

    Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

    The Described behavior can be caused by multiple things, as such we would recommend contacting Quicken Support directly for the best assistance. I will leave our hours down below so you can find a time that works best for you.

    Click here to review Quicken Support's hours of operation.

    Thanks,
    Quicken Francisco

     


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