When backing up my data all of a sudden I get an error message

All of a sudden today I get this error message "Unable to create destination data file" when trying to backup the data to my external hard drive. Even though I get this error message, there seems to be a newly created backup file in the location I always use for these files. What does all this mean?

Answers

  • splasher
    splasher SuperUser ✭✭✭✭
    What release of Quicken are you using?  Help->About Quicken
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • montereichert
    montereichert Member
    Im using Quicken Delux version R32.12 Build: 27.1.32.12 as a subscription for Windows
  • montereichert
    montereichert Member
    I just downloaded and installed the latest version R33.24 Build: 27.1.33.24 Then ran Quicken and attempted to backup my data. Same error message as before.
  • Quicken Francisco
    Quicken Francisco Moderator mod

    Hello @montereichert

    Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

    The Described behavior can be caused by multiple things, as such we would recommend contacting Quicken Support directly for the best assistance. I will leave our hours down below so you can find a time that works best for you.

    Click here to review Quicken Support's hours of operation.

    Thanks,
    Quicken Francisco