American Express Error 503/103 (Windows and Mac) [Edited]

MaconTime

I've been downloading my American Express transactions for years. Over this past week I've started getting Error 503 on the downloads. Is there a fix?

jg1126

I have been getting an error (502) for the past couple of days on all Amex accounts, still not working 9:30am Wed.

Quicken Francisco

Hello Everyone,

We are currently seeing a surge in users who are having issues updating their Amex accounts. We are looking to collect more information to figure out what exactly is causing the issue. If you haven't already please  go across the top of Quicken to Help > Report a problem so we're able to submit logs of the issue. In the subject line put Amex CC-503/103 and also please include all logs (This should be selected by default). Once you've done so please let us know.

Thanks,
Quicken Francisco

Quicken Anja

Hello All,

Thank you for reaching out to the Community and telling us about your issue, though we apologize that you are experiencing this.

Our teams are aware and are further investigating this issue. While the investigation remains ongoing, please, refer to this open Community Alert for updates.

We apologize for any inconvenience this issue may cause in the meantime! Thank you.

Tushar Talele

I'm getting the same error as well since yesterday. Hoping this is a temporary thing.

Quicken Francisco

Hello @Tushar Talele

Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with American express. Do you know the exact day you started experiencing the issue? Has anything in your account recently changed that could cause error? Another thing here is have you taken a look at the CC-503 article just yet? If not I would recommend seeing trying the recommended steps to start off. I will leave the article down 

 https://www.quicken.com/support/error-when-updating-accounts-cc-503

Once you get a chance to try these steps, please let us know what you find.  From there we'll better understand our next steps.

Thanks,

Quicken Francisco

Camelot_One

I am still getting an error on all of our Amex accounts. (2 different user logins)

jg1126

I have been getting an error (502) for the past couple of days on all Amex accounts, still not working 9:30am Wed.

MaconTime

Worked for me yesterday (6/29/2021) and then failed this morning (6/30/2021). I hit retry and it worked. I've had the issue for about a week

Quicken Francisco

Hello Everyone,

We are currently seeing a surge in users who are having issues updating their Amex accounts. We are looking to collect more information to figure out what exactly is causing the issue. If you haven't already please  go across the top of Quicken to Help > Report a problem so we're able to submit logs of the issue. In the subject line put Amex CC-503/103 and also please include all logs (This should be selected by default). Once you've done so please let us know.

Thanks,
Quicken Francisco

Quicken Anja

Hello All,

Thank you for reaching out to the Community and telling us about your issue, though we apologize that you are experiencing this.

Our teams are aware and are further investigating this issue. While the investigation remains ongoing, please, refer to this open Community Alert for updates.

We apologize for any inconvenience this issue may cause in the meantime! Thank you.

Lysander Spooner

I tried to reset my connection and get this:

Lysander Spooner

UPDATE: July 1 I was able to reset Direct Connect!

Kevin Miller

AMEX download working for me today.