Why does my Quicken keep asking me to add an account already in the app.

Vlobos68 Member
Every time the app tries to sync with the cloud, the add account window opens. The account it ask to setup is with Credit Human Federal Credit Union. Also I get the CC-501 error on the Credit Human Federal Credit Union one step update.


  • Quicken Anja
    Quicken Anja Moderator mod
    edited July 2021
    Hello @Vlobos68,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please review this support article regarding error CC-501.

    As stated in the article, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely be required to file an escalation in order to have it successfully resolved.

    Please, click here to review Quicken Support's hours of operation.
    -Quicken Anja
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