ol-297-a for one account only

Question

I am having trouble "establishing an internet connection" when I try to download my Schwab accounts.  All my other accounts download  just fine.  This started about 3 weeks ago.

I did the troubleshooting for ol-297-a from other posts.  I went through troubleshooting with Charles Schwab tech support.  No luck.  Any thoughts?  I am considering escalating this to level 2 for both Schwab and Quicken.

[Edited to correct error code typo]

jimmorrill · Answer

I have the same problem in May 2022 and started a couple months ago. Followed all instructions alone and later with Quicken support (2 hr phone call). Went back to Schwab and can see where Quicken has been enabled again and again. Apparently Schwab changed to "Express Web Connect" some time ago - is this a problem? Was this previous post ever resolved?

Quicken Anja · Answer

Thank you for the additional information.

In that case then, at this point, I recommend that you reach out to Quicken Support directly instead, so our support agent can collect and review your log files to further investigate the internal error and possibly file an escalation if they see fit.

emamoser · Answer

Thanks for the response.  My version of quicken is quicken subscription for windows desktop.

I did do all the tasks in the support page as you suggested.  I called my institution who does not have an issue recorded like this.  The problem has been occurring for one month so I don't think it is temporary.

ol-207 was a typo.  The error is 0l-297-a.

Thank you, E