Bug report: "show" button in the password entry box has no effect Ver 27.1.34.20

lagunajim

On the "Activate One Step Update" dialog, the "show" button in the password entry box has no effect - clicking on it does not show the password vs the ******'s.

UserDavidC

I also have an American Express card and I tried to activate it.

On my system (version R33.24) the Show/hide button works correctly.

lagunajim

Hi.  I'm in a different version than you are.  Just reporting my experience.

Has your version offered you American Express via DIRECT CONNECT, which is a relatively new offering vs Express Web Connect ?

UserDavidC

lagunajim said:

Hi.  I'm in a different version than you are.  Just reporting my experience.

I realize that you are running a newer version. I just wanted to confirm whether this was a new problem or not and to help others that may try to help you by reporting my findings.

lagunajim said:

Has your version offered you American Express via DIRECT CONNECT, which is a relatively new offering vs Express Web Connect ?

When I activated my American Express card, Quicken automatically used Direct Connect for me.

UKR

lagunajim said:

On the "Activate One Step Update" dialog, the "show" button in the password entry box has no effect - clicking on it does not show the password vs the ******'s.

I'm on R 34.20 and cannot confirm the reported problem. Clicking on "Show" works as in previous releases and does indeed show the password characters as entered.

Have you tried rebooting Windows?

If that still doesn't work and if you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
  Support is only available during posted hours of operation
• The phone number can be found at the support website.
• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
  See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

Rocket J Squirrel

I have been able to reproduce this.

I was trying the exercise of creating a new file un-linked from my production file using the new "Create a copy or template" operation. This scenario unfortunately deactivates all online updating. I know this is by design, but it's a mistake to do this.

After re-connecting several accounts with "Show" working, I got to an account where clicking "Show" did nothing ever afterward.

So there is a bug here, but it's not terribly easy to manifest.