why can't I access current CITI cc statement on Bills & Income?
edited June 2022 in Paying Bills, Online Billers & Reminders (Windows)
The current statement was available on the CITI website on 7/3/21, yet it is yet to be available on Bills & Income so I can set up payment details. Also, if I enter the current statement balance in Bills & Income Quick PayI can only make the payment date as today's date not later in the month?
Hello @Dan Miller,
Thank you for reaching out to Quicken Community. I apologize you are having this issue. For this particular instance, I would recommend validating and refreshing your biller.
To validate your biller select Bills &Income >Settings (gear icon, top right) >Validate online biller. Next click on the drop-down menu in the Actions column. A visual example is below.
Additionally, I have refreshed your biller on my end. Please attempt the steps above and let us know how it goes.
I get different options when I click the gear in Bills & Income >settings and validate online biller is not an option.
-Combine Bills, Income & Transfers
-Show memos on bills
-manage online billers
-manage bill email alerts
-review & repair
-bill manager payment usage
I am on version R34.20
What option should I use from the list above?
Hello @Dan Miller,
Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.
The menu that appears for you is a recent change that was made and the menu options displayed in Quicken Paloma's screenshot are from before this change was made, so I apologize for the confusion. To complete the instructions Paloma provided with the new menu options displayed in your Quicken program, please select the option for Review and Repair > Review and Repair Online Billers.
I hope this helps! Please check back and let us know how it goes.-Quicken Anja0
Anna, thanks for the clarification. Also thank you to you Paloma for working to solve my Bill Manager issue.
This discussion has been closed.