why can't I access current CITI cc statement on Bills & Income?

Dan Miller

The current statement was available on the CITI website on 7/3/21, yet it is yet to be available on Bills & Income so I can set up payment details. Also, if I enter the current statement balance in Bills & Income Quick PayI can only make the payment date as today's date not later in the month?

Quicken Paloma

Hello @Dan Miller, 

Thank you for reaching out to Quicken Community. I apologize you are having this issue. For this particular instance, I would recommend validating and refreshing your biller. 

To validate your biller select Bills &Income >Settings (gear icon, top right) >Validate online biller. Next click on the drop-down menu in the Actions column. A visual example is below. 





Additionally, I have refreshed your biller on my end. Please attempt the steps above and let us know how it goes. 

-Quicken Paloma 

Dan Miller

Hi Paloma,
I get different options when I click the gear in Bills & Income >settings and validate online biller is not an option.
-View History
-Combine Bills, Income & Transfers
-Show memos on bills
-manage online billers
-manage bill email alerts
-review & repair
-payment accounts
-bill manager payment usage

I am on version R34.20
What option should I use from the list above?
Thanks,
Dan

Quicken Anja

Hello @Dan Miller,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

The menu that appears for you is a recent change that was made and the menu options displayed in Quicken Paloma's screenshot are from before this change was made, so I apologize for the confusion. To complete the instructions Paloma provided with the new menu options displayed in your Quicken program, please select the option for Review and Repair > Review and Repair Online Billers.

I hope this helps! Please check back and let us know how it goes.

Dan Miller

Anna, thanks for the clarification. Also thank you to you Paloma for working to solve my Bill Manager issue.
Dan