Navy Fed Credit Union will not update with two factor authentication or update now

KevinC19

I have been able to reset the account in my account online settings previously but now it just stops working and i have to force stop the application now to get it back. I have uninstalled and reinstalled Quicken from scratch and still will not update.

Quicken Anja

Hello @KevinC19,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

First, could you please provide which version release of Quicken you have currently running?

• Help > About Quicken

Also, are you receiving any specific error code(s) and/or message(s) while trying to update that you could provide us with here, please? And do receive a 2-factor authentication prompt each time you attempt to update?

Please check back and let us know! Thank you.

KevinC19

No error code and I get the two factor question every time It says processing data but the register never updates. The update window just shows processing data.

-I have tried to update from the account, one step update for all and reset in the online tab from the account list.
-I have even tried to delete the accounts and reestablish the account that way.
-Lastly I have completely uninstalled quicken and reinstalled. All my other account updates work properly.

The version of Quicken version is R33.24 build 27.1.33.24.

Quicken Francisco

Hello @KevinC19

Thank you for the update. I'm wondering here where exactly the stalling is happening. I'd like to see if in a test file we're able to get the same issue as you are currently. This will give us a better idea of where exactly the issue is. I'll leave steps down below and you can find it on the third step on the article.

 https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

Once you get the chance let us know what you're able to find out. From there we'll see what we're able to do next.

Thanks,

Quicken Francisco