Navy Fed Credit Union will not update with two factor authentication or update now

I have been able to reset the account in my account online settings previously but now it just stops working and i have to force stop the application now to get it back. I have uninstalled and reinstalled Quicken from scratch and still will not update.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @KevinC19,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    First, could you please provide which version release of Quicken you have currently running?
    • Help > About Quicken

    Also, are you receiving any specific error code(s) and/or message(s) while trying to update that you could provide us with here, please? And do receive a 2-factor authentication prompt each time you attempt to update?

    Please check back and let us know! Thank you.
    -Quicken Anja
  • KevinC19
    KevinC19 Member
    No error code and I get the two factor question every time It says processing data but the register never updates. The update window just shows processing data.

    -I have tried to update from the account, one step update for all and reset in the online tab from the account list.
    -I have even tried to delete the accounts and reestablish the account that way.
    -Lastly I have completely uninstalled quicken and reinstalled. All my other account updates work properly.

    The version of Quicken version is R33.24 build 27.1.33.24.
  • Quicken Francisco
    Quicken Francisco Moderator mod

    Hello @KevinC19

    Thank you for the update. I'm wondering here where exactly the stalling is happening. I'd like to see if in a test file we're able to get the same issue as you are currently. This will give us a better idea of where exactly the issue is. I'll leave steps down below and you can find it on the third step on the article.

     https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

    Once you get the chance let us know what you're able to find out. From there we'll see what we're able to do next.

    Thanks,

    Quicken Francisco
     

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