How do I report a bug?

In another thread I reported a bug. Someone was nice enough to attempt to guide me through normal usage of the feature I'm using but it does not work and the bug still exists. I asked how to do it - but no response.

So... how do I report a bug?

Best Answer

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    edited July 20 Accepted Answer
    Open Quicken and select Help > Report a problem...

Answers

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    edited July 20 Accepted Answer
    Open Quicken and select Help > Report a problem...
  • UKR
    UKR SuperUser ✭✭✭✭✭

    If you haven't done so already, I'd say it's time to also call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

    • The phone number can be found at the support website.
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

  • dgyp
    dgyp Member
    thank you, I thought I was reporting by submitting it in the forum
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