How do I report a bug?

dgyp

In another thread I reported a bug. Someone was nice enough to attempt to guide me through normal usage of the feature I'm using but it does not work and the bug still exists. I asked how to do it - but no response.

So... how do I report a bug?

Sherlock

Open Quicken and select Help > Report a problem...

Sherlock

Open Quicken and select Help > Report a problem...

UKR

If you haven't done so already, I'd say it's time to also call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
  Support is only available during posted hours of operation

• The phone number can be found at the support website.

• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
  See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest

• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.

• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.

• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

dgyp

thank you, I thought I was reporting by submitting it in the forum