How do I resolve the OL-301 A error for USAA accounts?

This morning I attempted to download my various accounts and received an error (OL-301 A). "Your financial institution has rejected your request."

Anyone else experiencing this issue? How do I resolve this?



  • Tom Uthe
    Tom Uthe Member
    Yes, I received the same error code when updating my USAA accounts this am.
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @jordanj02 & @Tom Uthe,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Could you please provide which version of Quicken you have currently running?
    • Help > About Quicken

    To start with, if you haven't already, I suggest you try to refresh financial institution branding and profile by following the instructions provided below.
    1. In Quicken, select the Tools menu, then choose Online Center.
    2. Click the Financial Institution dropdown arrow and select the financial institution.
    3. Press CTRL+Shift while selecting Contact Info.
    4. Select one of the accounts associated with the bank from the dropdown list
    5. Select Financial Institution Branding and Profile from the list and click Refresh.
    6. Click OK and go online by clicking the Update/Send button.
    7. Attempt your online session again.

    Let us know how it goes!
    -Quicken Anja
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Note I had the same error, and followed your advice @Quicken Anja on refreshing the branding/profile and that cleared the error.
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website:
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