How do I resolve the OL-301 A error for USAA accounts?

Question

This morning I attempted to download my various accounts and received an error (OL-301 A). "Your financial institution has rejected your request."

Anyone else experiencing this issue? How do I resolve this?

thanks,
 JD

SGK · Answer

today is August 16, 2021 and we are having the same OL-301A since Sunday morning. Neither method of repair has fixed it.  These USAA Quicken errors are really getting old.

Could not connect so played with it awhile. There was a page (new) at USAA that indicated Quicken needed permission to connect to my accounts. I clicked allow and that solved it. The URL is in the message body of the error but there is no link. I found the one that worked by trying to add one of the USAA accounts a second time. That triggered a popup that gave me the URL to go to a hidden page at USAA that allowed me to reauthorize direct connect.

Chris_QPW · Answer

Note I had the same error, and followed your advice @Quicken Anja  on refreshing the branding/profile and that cleared the error.

Quicken Anja · Answer

Hello @jordanj02 & @Tom Uthe,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

Could you please provide which version of Quicken you have currently running?* Help > About Quicken

To start with, if you haven't already, I suggest you try to refresh financial institution branding and profile by following the instructions provided below.* In Quicken, select the Tools menu, then choose Online Center.
* Click the Financial Institution dropdown arrow and select the financial institution.
* Press CTRL+Shift while selecting Contact Info.
* Select one of the accounts associated with the bank from the dropdown list
* Select Financial Institution Branding and Profile from the list and click Refresh.
* Click OK and go online by clicking the Update/Send button.
* Attempt your online session again.

Let us know how it goes!