Reconciliation doesn't seem to be working

Question

Once I do the update to my accounts via WebConnect - the system comes back and says there is nothing to reconcile however, there are several cleared items. Just started happening in the past few weeks.  Anyone else having these issues?

Feb0593 · Answer

Just having too many issues between PFFCU and Quicken.

Chris_QPW · Answer

It sounds like you are actually using Express Web Connect (Web Connect is downloading and importing a QFX file), and that you are reconciling to the online balance and have automatic reconcile on.

As stated in @Sherlock's link Quicken reconciles to the "Ending Statement Date".  In the case of reconciling to the online balance that is the date that was provided with that online balance.  It the Online Balance Date isn't updating then in fact your transactions are "in the future" in reference to that date.

The Online Balance date not being updated has been reported as a problem for some financial institutions/people for quite some time now.

If you turn off reconciling to the Online Balance then when you start a reconcile (Ctrl+R) the dialog will show what the Online Balance date is:

To turn off reconciling to the Online Balance:
Right click on the account name in the Account bar and select Edit/Delete account, and then select the Online Services tab and then deselect: "Reconcile using online balance", and select OK.

Sherlock · Answer

Have you compared the transaction's Posting Date to the reconcile's Ending Date?