This may require you request to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with them may be necessary."
We apologize for any inconvenience! Thank you.
That's not of much use. First Horizon's standard response is now and always has been that IF a user can login to the website, then Quicken can successfully access the same as it is a Direct Connect transaction. That may or may not be true, but is also true that Quicken is FAR to quick to blame the bank and NEITHER company is taking care of the customer, us, who are effectively helpless.