"CP Server Error:ccclient .203" when I try to update my accounts with American Airlines FCU

I have been unable to download account updates from AAFCU for several days now. I get the above error message. I tried the Reset Connection option and the Reset Cloud account but it still does not work. Any suggestions?

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Jerry Byrum,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    To start with, I suggest deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.
    1. Go to the Accounts menu and choose Hide and Show Accounts
    2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists
    After that, please follow the troubleshooting instructions below.
    1. Open the account register and navigate to the Settings gear on the bottom-right corner
    2. Click on the Downloads tab
    3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
    4. Quit Quicken
    5. Open Finder and navigate to Applications > Utilities > Keychain Access app
    6. On the left panel in the Keychain Access app, set the Keychains to Login and the Category to Passwords
    7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
    8. Quit the Keychain Access app and reopen Quicken
    9. Navigate to Accounts > New and choose the appropriate account type for the accounts that you previously deactivated 
    10. At the bottom of the window showing the list of the financial institutions, click on the "My bank is not listed" question mark icon, then click Update List
    11. Wait for the list to finish updating and Updated: " displays the current date.
    12. Click the Show List button to continue
    13. Use the search field at the top of the list to find and select your financial institution and click Continue
    14. Follow the prompts to sign in using your login credentials associated with the financial institution
    15. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken
    Let us know how it goes!
    -Quicken Anja
  • Jerry Byrum
    Jerry Byrum Member ✭✭
    Thank you for your response. I followed the procedure you listed without success, but the response is slightly different.I have attached screenshots to show the response.
  • Quicken Anja
    Quicken Anja Moderator mod
    Thanks for the update! 

    Before we move forward, may I ask; do you only have accounts set up for this financial institution in particular, or do you also have accounts set up with other financial institutions as well? If so, are you experiencing any issues with other financial institutions?

    Please check back and let us know! Thank you.
    -Quicken Anja
  • Jerry Byrum
    Jerry Byrum Member ✭✭
    I have accounts with several other institutions and currently have no other issues besides the AAFCU. I tried again and the error response is slightly different.
  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    Hello @Jerry Byrum

    Thank you for reaching out to the Community regarding your issue, though I am sorry to hear that you are experiencing this.

    With the behavior you're experiencing it may be something that we will have to check logs to see what exactly is causing the issue. As such we would recommend contacting Quicken Support directly for the best assistance. I will leave our hours down below so you can find a time that works best for you.

    Click here to review Quicken Support's hours of operation.

    Thanks,
    Quicken Francisco


  • Jerry Byrum
    Jerry Byrum Member ✭✭
    Thank you for your assistance. I tried it again after waiting for a while and it magically worked on the 3rd or 4th attempt. I don't understand it but will take it. For now the problem seems to be resolved.
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