How do I enable downloads from my Suntrust - now Truist accounts?

Question

Suntrust/Truist recently completed the transition and I was asked to validate my account which I did.  Now, when I try to download transactions to my Quicken account, I am unable to.  It just takes me in an endless loop of asking if I have entered my login information correctly.  Can anyone help?  Thanks

FlyerFran · Answer

For Electronic Checks, Chase deducts the money from your account on the day the check is paid - which works fine.  But for Paper Checks, Chase deducts the money from your account several days before the payment due date.  This is a problem since the check shows cleared in Q', but you have no idea if it was actually cashed by your recipient.  Truist may charge a fee for Direct Connect, but paper checks show up as cleared in Q' when they are cashed.

Chris_QPW · Answer

You can also setup Direct Connect with Chase for free, which is more reliable than Express Web Connect.
You will need to authorized it first: select the search icon on the Chase website and type in Quicken to get the details/step you through turning it on.

To switch over in Quicken deactivate all the accounts for downloading and the select Tools -> Add Account, Type Chase and select Advanced Options so that you can select Direct Connect.  Be sure to link the the right Quicken accounts when you get to that dialog.

Note you might get duplicate transactions on the switch over from Express Web Connect, but from there on you won't get any duplicate transactions.

Gene in Florida · Answer

FYI, Chase Bank plays well with Quicken.  You can do .QFX downloads as wells as Express Web Connect.  I do not pay a fee for the Chase download feature.  I wouldn't be surprised if Truist ends up only offering the fee based method: Direct Connect.