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Why does Investing Dashboard show 2x the actual shares held for every security

Pete S

If I own 1 it shows I own 2

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Jim_Harman

If you select just one account in the Dashboard, is the total value correct and does it match the account balance?

Pete S

The total portfollo value is correct even tho each individal holding is double

Pete S

The discrepancy seems top affect only one of my accounts

NotACPA

Pete S said:

The total portfollo value is correct even tho each individal holding is double

Is the value for the 1 impacted account correct? Is the quote for each security correct? Because, mathematically, what you're reporting is difficult at best.

Pete S

Somehow for this one account every thing is being doubled

UKR

Have you reviewed your investment account(s) for Placeholder Transactions?

About Placeholders (Quicken Windows)

"N/A" in certain fields of an investment transaction indicates that you have Placeholder transactions in your account that need to be deleted and/or replaced with the correct Buy / Sell / etc. transaction that should have been recorded here.
For more about Placeholders please go into Quicken Help (press the F1 key from anywhere in Quicken) and perform a Contents search for "placeholder".
Alternatively or in addition to the above, read the first few articles found here: https://www.quicken.com/support/search/placeholder

Pete S

Thanks UKR, will look

Pete S

I have no placeholder entries in this account

UKR

Have you compared each of your register transactions to a printed brokerage statement? There is, e.g., one Buy register transaction for each actual Buy executed at the brokerage or is there one Buy and one Add Shares? Or are there other discrepancies that you can't explain?

Have you validated your data file for errors?
- Click File / Validate and Repair. Click "Validate File" and "Rebuild investing lots". If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild". Click OK. Let it run.

Pete S

My register and the brokerage are in sync

UKR

And no validation errors?

In that case, and if you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

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https://www.quicken.com/support#contact-support and select Chat or Phone support.
Support is only available during posted hours of operation
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To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
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JerryMJ

I have the exact same issue. One account, only on the investment dashboard and it shows 2x the number of shares owned for the account. Everywhere else in Quicken the shares and total $ are correct.

NotACPA

JerryMJ said:

I have the exact same issue. One account, only on the investment dashboard and it shows 2x the number of shares owned for the account. Everywhere else in Quicken the shares and total $ are correct.

Well, then, follow the exact same directions that @UKR provided in the message immediately about yours.

jlaur_25

I had the same issue and ran the 'rebuild investing lots' under the validate and repair screen and it fixed it.