Bill reminders disappearing

Question

For the last few months, I have reoccurring issues with my bill reminders. It doesn't matter whether I choose auto or manual reminders, it continues to happen. When I use auto, even if I set the reminder a few days in advance, the balance shows as zero and then skips the reminder. I have tried linking to the online billers and without.

If I try to use the manual reminders, even if I set the reminder a few days in advance, if I don't go in and enter it on the day it is due, then the reminder automatically resets to the next month.

This hasn't always been the case but I couldn't give you an estimate of when I noticed the change. This is very aggravating, as I don't want to have to log on multiple times during the week; I would like to do weekly updates. I am not sure if there is a fix for this. As of right now, I have to go in and manually change the date back to the current month. It is especially aggravating for things that are paid quarterly or annually.

Please help.

Quicken Paloma · Answer

Hello @Rick Fisher,

Thank you for reaching out to Quicken Community. We appreciate the feedback, time, and effort in regard to this issue. We apologize for the frustration as well. I will notate this and pass along the information to those users who are experiencing this issue.

If you come across any errors or have questions please let us know.

-Quicken Paloma

Rick Fisher · Answer

I have solved the problem of Reminders disappearing from the bottom of the Register display.
 This happens when a file has accounts where transactions are downloaded to some accounts and others that are not.
 Quicken assumes that if you download transactions, you will not use Reminders if you specify  “Automatically add to banking register” on the global Preferences menu. In that case, as you know, the transactions go right into the register and do not appear in the Reminders section.  But Quicken unnecessarily turns off the Reminders display on ALL accounts.
 That is the bug.  The solution is to uncheck the box in the EDIT/PREFERENCES/DOWNLOADED TRANSACTIONS menu.  The Reminders will reappear on all accounts.
 If you want the transactions automatically added in a specific account, edit each of those accounts in the ONLINE SERVICES menu by clicking the “Automatic entry is: OFF” link.

Sherlock · Answer

I agree.  It is a bit ridiculous but I think I understand why they're doing it.

Have you tried creating new reminders to replace the ones that have gone bad and avoided tweaking the Due next on: dates?