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Thank you for reaching out on the community and telling us about
your issue. I do apologize for the issue you're having. I'm
wondering where exactly the issue is. I believe it might help trying on a test
file to see if we have a similar issue. This will give us a better idea of
where exactly the issue is. I'll leave steps down below and you can find it on
the third step on the article.
Once you get the chance let us know what you're able to find
out. From there we'll see what our next steps will be.
Now I get a CC-929 error. Too many login attempts. I waited a day, signed out of my Quicken account, Signed back in online. Signed into Citi online. Went to Manage Desktop Apps to allow quicken access. Tried to add a new Citi Credit Card Account in Quicken. Still get the CC-929 error. This just keeps getting worse.
It sounds like you either used the financial institution "Citibank" instead of "Citi Cards" or didn't go into the Advanced Options and select Direct Connect.