CitiCards - CC-502

This discussion was created from comments split from: Missing accounts on Citi.

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  • Quicken R35.31. Encountering error CC502 on CitiCards account for the last 3 weeks. Have been downloading transactions successfully prior to this for 15+years. Have tried all the suggested remedies and have spoken with Quicken and Citi support and no resolution to date.
  • Quicken Anja
    Quicken Anja Moderator mod
    edited September 2021
    Hello @dobbinsk,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review this error-specific support article regarding error CC-502.

    As stated at the bottom of the article, if the error persists for 24 hours or more, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files to find the internal error and file for an escalation if they see fit.

    We apologize for any inconvenience this may cause! Thank you.
    -Quicken Anja
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    edited September 2021
    Intuit continues to have difficulty maintaining the Express Web Connect connection method for Quicken.  If you are not willing to accept the unreliability of this connection method, I suggest you use the Direct Connect or the Web Connect connection method instead.  If you haven't already, you may want to review: https://www.quicken.com/support/how-quicken-connects-your-bank

    Note: When setting up the Direct Connect connection method using Citi Cards, you may need to enable access for Quicken: sign in to the Citi web site, select Profile > More Settings and Manage Desktop Apps
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