PNC Again: Error CC-505

Spotteddog

Win 10  QD 2020  R31.20  27.1.31.20

I have 5 PNC accounts. All give me a cc-505 error. We went through this a few months ago. At that time it took about a month before this was fixed. Is this the same problem?

UKR

For the record, here's more information about Error CC-505 and what to do to resolve it:
https://www.quicken.com/support/error-when-using-online-services-cc-505

splasher

Web Connect is the process where YOU login to the financial institution's website and manually download the .QFX file and then subsequently import it into Quicken.

One Step Update (OSU) uses either Direct Connect or Express Web Connect.

Getting a CC-501 error implies an EWC connection and contacting Quicken Support is your best option for help.

Sherlock

Jerry Reilly said:

I had connection to my virtual wallet at PNC up until a few days ago. So did PNC change something or did Quicken?

There is an outstanding Express Web Connect alert announcement on PNC:  PNC Bank Returns CC-505/105 Error

dbaratz925

I'm having the same issue. It's very frustrating to constantly have to fix Quickens errors. I'm not sure if I should change banks or cancel Quicken to correct the problem. So far, Quicken has been non-responsive while PNC tried to help. Unfortunately, the problem is solely on Quickens end!!

jfclague

It's not Quicken, it's PNC. I can't connect Quicken [Removed] so it is a PNC issue.

Spotteddog

jfclague

Do you mean you "can't" connect Quicken, [Removed]

jfclague

Spotteddog said:

jfclague

Do you mean you "can't" connect Quicken [Removed]

Correct

jfclague

PNC started working again this evening.

Spotteddog

Thanks for the update on PNC. It's working for me too.

jfclague

Stop working again this evening. UGGHH

Spotteddog

Can't log on to any of my PNC accounts this morning 3/14.

thecreator

If anyone is experiencing problems with any Banks, use your Browser to log into your Bank and see if they are problems with the Bank, before blaming Quicken.

Logged into PNC Bank last night, via Web Browser and could not see the Transactions. Today, I can see the transactions.

When in doubt, check your Bank's Website via your Web Browser of choice.

UKR

For the record, here's more information about Error CC-505 and what to do to resolve it:
https://www.quicken.com/support/error-when-using-online-services-cc-505

TSO-22

I have the same problem. Stopped working 3 days ago.
Deactivated and reactivated all accounts Friday. Got PNC to work again, but only for2 days. Stopped again today.
Not able to download transactions, resetting account does not work,. CC-505 error code given
Details:
Financial institution: PNC Bank - Web Connect
Connection Methods: Express Web Connect
Windows 10, 64 bit
Quicken premier 2020, version R31.20, build 27.1.31.20

lgquick

This started again two days ago for me as well; I had the problem a few months ago also.

Mike Casillas

I've got the same issue for PNC Bank. CC-505 error last few days. Unable to update.

jfclague

Same here, worked a little this weekend but again it is out.

kangod

Can't get any of my web accounts to update. Keep getting the CC-505 error. Getting frustrated that this isn't getting resolved.

moxiegm

I was receiving the 501 and other errors for PNC. PNC changed their quicken login procedures (no notice from my perspective) recently. You won't believe what you see if you deactivate and reactivate to do the new setup. The requirement now is for SSN as an ID and an exactly 4-digit password. This is I contacted PNC "Quicken direct connect" support and they have elevated the issue but in the mean time the change is a HUGE security issue as far as I'm concerned. I received a callback from someone at the executive level who was going to reach out to their IT staff as the individual agreed with me but my guess it is set in stone. While I was waiting for a new bank generated pin code for quicken ONLY (website is unaffected as the quicken access now uses a separate login id and password) the web-connect option for downloading goes through the motions but no transactions have been passed to my account in Quicken. This appears to be a PNC side issue, not a Quicken Issue although I am stunned that Quicken passed through the banks new ID and password requirements which are a serious throwback in time for security and privacy.

jfclague

I was finally able to get PNC to work.

I tried reseting connection with no success so I tried adding a new PNC acct. and relinking. It finally works!!

jfclague

Stopped working again for me this morning. UGHHH

EJA-PittsburghPA

I've had the error for several days now.

lgquick

Over the weekend there had been a non-505 error; now it just goes through the motions but doesn't download anything at all nor provide any kind of error.

JJK

Every time I do the one step update it says the update is complete but it never downloads my PNC info. This has been going on for some time. What is going on?

Thanks

Spotteddog

Still have the same problem this morning. 505 errors on all accounts. This happened a few months ago and it took a month to resolve it.

jreniche1

Same here. I reported this multiple times and I'm starting to feel abandoned by Quicken. Starting to think it's time to abandon Quicken.

Spotteddog

3/18/2021 still getting c-505 errors for PNC.

ddmcam330

Anyone else having issues updating PNC Bank account via web connect? Since yesterday, 9/10/2021, I started getting prompted for 2FA when performing a One-Step update when the process hit's my PNC bank accounts. Can't get thru it and download my transactions. Getting error CC-501. Tried deactivating/re-activating my PNC Bank accounts, no luck. Tried deactivating, re-adding my PNC bank account, no luck.

jfclague

Having an issue this morning connecting to web connect (direct connect is working for me)

ddmcam330

running Quicken Deluxe for Windows PC, version R35.31, build 27.1.35.31

splasher

Web Connect is the process where YOU login to the financial institution's website and manually download the .QFX file and then subsequently import it into Quicken.

One Step Update (OSU) uses either Direct Connect or Express Web Connect.

Getting a CC-501 error implies an EWC connection and contacting Quicken Support is your best option for help.

kevjenross

I too was having problems for the last several days with PNC then lo and behold it worked just now.

draimist

I am getting errors for PNC Wallet, AutoLoan and Overdraft Line of Credit Accounts. My Checking and Savings work. The errors are for "CP_SCRIPT_ERROR ....no form element found in current HTML doc" and/or "CP_Server_Error:Internal.Throttler denied request. Decision was "IN_PROGRESS"...Again, some work and some dont. Anyone else?