Citi Cards Error CC-502

Henry G Betts

Sept 25, 2021 - Ticket #8758877 - This ticket has been open for more than 2 weeks. I still cannot connect to Citi. Why is this not being fixed? Do I need to contact Citi and lean on them?

txfeinbergs

[Removed - Off Topic/Rant] Same here.

Quicken Anja

Hello @Henry G Betts,

Thank you for taking the time to visit the Community and telling us about your issue, though we apologize that you are experiencing this.

This issue has been reported and our teams are working with our service providers towards a solution. However, we, unfortunately, do not have an ETA available. In the meantime, any and all updates for this issue will be posted in this Community Alert. 

If you'd like to be automatically notified of updates as they become available, then please click on the bookmark ribbon located on the top-right corner of the Alert.

We apologize for any inconvenience this may cause, though we appreciate your patience! Thank you.

fschaeffer

cc-502 error persists for Citi as of 12/06/21.

BK65

I'm experiencing the same error. :'(

Chris_QPW

For Citi Credit cards, one should be using "Citi Cards" as the financial institution instead of "Citibank" and selecting Direct Connect in the Advanced Options instead of using Express Web Connect.

Deactivate the account for downloading: right click on the account name in the Account bar -> Edit/Delete account -> Online Services tab -> Deactivate

Next make sure you authorize this on the Citi Cards website.
Profile -> More Settings -> Manage Desktop Apps -> Add Access (it gives you 10 minutes from this point) The direct URL is: https://citi.com/datamanagement

Back in Quicken:
Tools -> Add Account




On the next dialog be sure to link to your existing account.

On the Citi Cards website, the counter will not stop when you are connected. Just go back one screen after the connection is made.   Note the access is per data file.

jmgloude

Chris_QPW's method works for me. Thanks. Quicken has had an alert on this issue open since August. [Removed - Speculation]