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Quicken Classic for Windows
Download, Add/Update Accounts (Windows)
Accepting Downloaded Transactions (Not Responding)
eyeks
When accepting downloaded transactions, invariably, my Quicken window goes dark and it takes a long time for it to come back.
Further, on reconciliation, or on pretty much any task, Quicken takes an awfully long time to respond... I notice that Quicken is still a 32bit application - could that be a contributing factor?
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Quicken Anja
Hello
@eyeks
,
Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.
To start with, if you haven't already, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first
save a backup
file prior to performing these steps.
Validate
:
File
Validate and Repair File...
Validate File
Click
OK
Close the
Data Log
Close Quicken (
leave it closed for at least 5 secs
)
Reopen Quicken and see if the issue persists.
Super Validate
:
File
Hold
CTRL + Shift
and click
Validate and Repair File...
Super Validate File
Click
OK
Close the
Data Log
Close Quicken (
leave it closed for at least 5 secs
)
Reopen Quicken and see if the issue persists.
Let us know how it goes!
eyeks
I started the Validate sequence. Went through to step 4 - Click OK. After that the "Close the Data Log" step did not present itself. I have a dialog box "Quicken (Not Responding) Validating file..." with a progress bar which is frozen at about 25%. The Quicken Main window is not accepting input. Windows has asked to terminate or wait for Quicken.
Quicken Paloma
Hello
@eyeks
,
Thank you for your response with additional details and pardon the delay in response. Could you let us know what version of Windows you are running? Also for these particular instances, it is recommended to uninstall the program, run a Qclean and then reinstall.
For instructions on running a Qclean
click here
. Since this process is lengthy and can be confusing I would highly recommend contacting
Quicken Support
to assist you with this process.
Hope this helps. Let us know how it goes and of any questions or concerns.
-Quicken Paloma
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