Capital One: CC-501 Error When Trying to Activate Downloads

Trying to download transactions from my Capital One accounts through One-Step Update, I am asked to Reauthorize Accounts. When I try to authorize I get the following error: OOPS: We have a problem. (CC-501). We apologize for the inconvenience, but we are unable to connect to the Quicken Servers at this time.

Until a week ago I had no issues with downloading with One-Step Update, now I can only download updates from the Capital One website. I have no issues downloading from my other accounts.

How can I fix this?


  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    Hi @ivbec ,

    Change your Password at the bank, then insert the new password into Quicken.

    Banks don't advertise the need to change your password, just give you errors. Passwords get stale.

    You could call the Bank before doing anything, or simply change the password for a faster fix. Up to you.
    thecreator - User of Quicken Subscription R36.45  USA & Quicken 2017 HBRP R20.6 USA
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