Unable to Download from USAA & Military Star [edited]
verticalrefuge
Member
I have not been able to download Quicken activity from USAA or Military Star for over a week. Over the past few weeks, I've had constant problems downloading Quicken activity. [Removed - Rant] I don't understand what the deal is. When I contacted quicken support, they just had me deactivate/reactivate accounts. After that, it worked for like a day then the problem returned. I'm a service member in Korea and I'm out of patience with Quicken. Anyone else dealing w/ this?
[Edited for Readability]
[Edited for Readability]
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Hello @verticalrefuge,
Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this.
Do you receive any specific error code(s) and/or messages while trying to connect that you could provide us with here, please?
Please check back and let us know! Thank you.-Quicken Anja
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Hi Anja, no error comes up after I download. It just doesn't do anything. When I go to online services to reset the accounts, it says unable to reset the account. Could be a temporary problem or incorrect password. If you get this message after multiple attempts, please contact quicken support.0
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Thank you for the additional information.
To start with, if you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you save a backup first before you attempt any troubleshooting (just in case). Then, please follow the instructions provided below.- Navigate to Edit
- Preferences...
- Quicken ID & Cloud accounts
- Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
- Follow the prompts to Sign Out
- Sign back in using your Quicken ID (email) and password
Let us know how it goes!-Quicken Anja
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It worked for military star. It didn't work for USAA. I had to navigate thru multiple error messages (CC- 502), "you need a direct login to use this service," etc. before I could get the USAA connections re-established. Very time intensive and frustrating. I hope Quicken will find a long-term solution to this problem, so I don't have to go thru this same process again tomorrow or next week. If not, I'll probably just request a refund or not renew the service again when my subscription expires. Thanks for your help.0
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Now military star isn't working. The issue du jour is a CC-503 error. The question is "Did you mistype your log in?" The answer is no. So tired of all these issues.0
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Now it's giving me a CC-929 error. Still won't connect/download activity.0
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Thank you for following up.
As stated in this support article, error CC-929 does require the same sign-out/sign-in process that I provided in my previous response. I understand that you have already tried this, however, being that you've received this exact error, I recommend trying it once more to see if it will make a difference this time.
If you do still receive an error after trying it again, please post back and provide which error you receive.
Thank you!-Quicken Anja
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Thanks Anja. I finally got it to work0
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Thanks for the update! Glad to hear all is well now.
-Quicken Anja
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This discussion has been closed.