How to connect to Home Depot Commercial Credit Card to download transactions

Hi I am using QUicken Home, Business & Rental Property Version R36.23 Build 27.1.36.23.

I tried to connect to my Home Depot Commercial Credit Card account to download transactions, but I keep getting error code CC-503 (Oops. Did you mistype your login?) . I double checked that my login/password is correct and I was able to log in directly on Home Depot's website.

Could you check if this is a known issue with Home Depot Commercial Credit Card, or can you provide a workaround solution ? Thank you

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @terryho,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this trouble.

    To clarify; are you trying to connect and add a new account to Quicken, or are you trying to connect and download transactions for an existing account you already have set up in Quicken?

    Please check back and let us know! Thank you.
    -Quicken Anja
  • terryho
    terryho Member
    Hi, I tried to Add Account to add my Home Depot Credit Card account, but not able to authenticate my account through this. I have no problem authenticating if I click the Home Depot link on the screen and login directly on their website. So there seems to be an issue with Quicken's authentication mechanism with this credit card.
  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    Hello @terryho,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    I have a couple of questions for you if you don't mind. I believe that Home Depot Credit Card is under Citibank, is it not? I am curious if you have login credentials for Citi. If so, when you log in to Citi, does it display your Home Depot card account? If you can see your account from the Citi website, I would suggest using either Citibank or Citi Cards instances in the financial institution list. 

    If you don't have a Citi login, or if this suggestion helps, even if it doesn't help, let us know! 


    Quicken Alyssa 

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    As mentioned - it appears that the Home Depot Commercial Card is handling thru Citi -
    BTW - there are FIVE different Home Deport entries on Quicken - here is just one - note the Citi.com -
    60702    60702    60702    Home Depot Commercial Card    https://www.retailservicescommercial.citi.com/USCRSF/CMLSVC/index.html?siteId=PLNP_HOMEDEPOT#sec/signon    N/A    https://www.retailservicescommercial.citi.com/USCRSF/CMLSVC/index.html?siteId=PLNP_HOMEDEPOT#sec/signon    ACTIVE                   CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT   

    Quicken Subscription - Windows 10
  • Jon
    Jon Member ✭✭
    Alyssa - I have experienced the same behavior as well. My HP Commercial Credit website for logon is https://www.retailservicescommercial.citi.com/USCRSF/CMLSVC/index.html?siteId=PLNP_HOMEDEPOT#sec/signon.

    Quicken offers two DirectConnect financial institutions with "retailservicescommercial.citi.com": "Home Depot Commercial Card" and "Home Depot Commercial Revolving Ch". I have tried both with no success, getting the same "error code CC-503 (Oops. Did you mistype your login?)"

    I would love to resolve this connection issue as well!
  • Jon
    Jon Member ✭✭
    Also - OFX log does not show my current user ID that was entered in the Quicken dialog box, but instead shows it as anonymous0000

    <OFX>
    <SIGNONMSGSRQV1>
    <SONRQ>
    <DTCLIENT>20211202101317.123[-8:PST]
    <USERID>anonymous00000000000000000000000
    <USERPASS>X<GENUSERKEY>N
    <LANGUAGE>ENG
    <APPID>QWIN