Quicken for Mac wants me to sign in but won't allow me in

billiehyde

This week my Quicken started asking me to sign in over and over. I can see my file, but can't update, access "Connected Services" or "Mobile, Web & Alerts", or even start a new file. I spent well over an hour with a support person earlier this week with no resolution. I have two computers and am traveling at this time, so the desktop is off. This file was working for a week, then just quit. I also tried changing my password a couple of times. Still no love.

Quicken Anja

Hello @billiehyde,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, if possible, please save backup of your data file first (just in case). Then, please follow the instructions provided below.

1. Navigate to the Quicken dropdown menu
2. Sign Out...
3. Sign back in using your Quicken ID (email) and password 
   
4. Follow the prompts to be taken back to your data file after signing in

Once that is done, see if the issue still persists.

Let us know how it goes!

UKR

Just a shot in the dark.

You're traveling ... are you using a VPN? Is that VPN set to make it look like you're coming from an American zone IP address or an international one?

billiehyde

I did use TunnelBear, although it's not an international IP address. I only did that one because of where I was at the time. Not using it now as i try to fix my issue.

billiehyde

And Yes, I did sign out and try to sign back in. Many times. It lets me sign in, puts my file up, and then locks everything up.

UKR

I could be totally wrong here ... someone with more experience please correct me ...

I would try setting up a VPN with a fixed US IP address and use that all the time, to make it look as if I wasn't traveling.
Quicken for Windows is known to have problems when a VPN is in use. I don't know about Q Mac. And I don't know what kind of road blocks the Quicken server has in effect, to prevent hackers from entering ... you're in uncharted waters here ...

billiehyde

[Remove-Disruptive]

billiehyde

Interesting that my post saying I was considering moving to another software platforms removed because it was "disruptive". The Customer Service rep who spent well over an hour with me trying to fix this last week finally admitted this was a known issue with anyone who uses Apple iCloud. No one want to provide answers, meanwhile I'm in another state, trying to deal with medical issues, and I can't access my financial data. I wouldn't call my post disruptive. I would say it's calling it like it is.

jacobs

How are you using iCloud? If your data file is on iCloud, that's undoubtedly the source of your problem. Quicken Mac can have various issues if the data file is stored on iCloud or Dropbox. 


Quicken doesn't allow discussion of competing software on this forum. I think they overreach in what they remove, but they're paying for the software, the hosting, the moderators -- it's their sandbox... 

billiehyde

My main complaint is that it would have been nice if they would have told us not to put our data on iCloud, or I might find myself a thousand miles from home locked out of my financial data.