Data file password not working

DwihgtM

I haven't changed the data file password for years. All of a sudden this afternoon password is not working. I just used it this morning Forget password link is not working either. How do I reset or remove the data file password?

Sherlock

If you haven't already, you may want to review: https://www.quicken.com/support/what-if-quicken-not-accepting-data-file-password

DwihgtM

Forget password link is not working...

Quicken Anja

Hello @DwihgtM,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

If the data file password is not being accepted and standard troubleshooting has failed to resolve it (restoring backup, forgot password, etc), then you will need to contact Quicken Support directly for further assistance. Our support agents will need to proceed by collecting your data file to have our escalation team go in and remove the password from the data file (also known as Quicken Assisted Password Removal Service) and have it sent back to you once the data file password has been removed.

To learn more about Quicken Assisted Password Removal Service, please refer to this support article regarding this topic.

I hope this helps!