Mobile App Balance Does Not Match Desktop

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System
System Member admin
in Errors and Troubleshooting (Mobile)
This discussion was created from comments split from: Standalone Mobile App that is Separate from Desktop Software [edited].

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  • Kwright910
    Kwright910 Quicken Mac Subscription Member
    How do I sync my mobile Quicken with my desktop so that balance matches?
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Kwright910 ,

    Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this.

    To start with, I suggest that you try to reset your Quicken Cloud. Doing so does not affect your data file nor other Cloud Accounts (if applicable). Please, follow the instructions below in order to do so.
    1. Sign Out of your Quicken Mobile app
    2. Navigate to the Quicken dropdown menu 
    3. Preferences... 
    4. Mobile, Web & Alerts
    5. Use the toggle button on the left to turn Sync OFF 
    6. Click Disable Sync
    7. Navigate to Connected Services
    8. Click Reset (click Reset again on the pop-up box)
    9. Once the Reset completes, navigate back to Mobile, Web & Alerts
    10. Use the toggle button on the left to turn Sync ON
    11. Click Enable Sync
    12. Sign In on your Quicken Mobile app
    Once that is done, see if the issue still continues to persist.

    I hope this helps!

    -Quicken Anja
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