Wells Fargo - incomplete transaction downloads and listing for Reconcile

maripaul7

Updates produce incomplete transactions listing with Wells Fargo bank prior to attempt to reconcile account. Looking for resolution.

Quicken Anja

Hello @maripaul7,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

We have opened an escalation ticket with our service provider for this issue. While the investigation remains ongoing, please, refer to this open Community Alert for information and updates.

Thank you!

maripaul7

Need a resolution before my next cycle please. I am an eighty two year old technically challenged person

Quicken Anja

Hello @maripaul7,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

We have opened an escalation ticket with our service provider for this issue. While the investigation remains ongoing, please, refer to this open Community Alert for information and updates.

Thank you!

maripaul7

Thank you Anja, I really needed this in light of the fact of my age and inexperience

Quicken Anja

You're welcome!

BajaBarry

> @"Quicken Anja" said:
> Hello @maripaul7,
>
> Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.
>
> We have opened an escalation ticket with our service provider for this issue. While the investigation remains ongoing, please, refer to this open Community Alert for information and updates.
>
> Thank you!

I have a variation of this problem not addressed in the link reference. The two last transactions of the month are downloaded but dated a day ahead of the (last) date in the monthly statement. When I reconcile the total is off by these two transactions. If I change the date in the register they are still not seen in the reconciliation. I have to manually add them and delete the ones that were downloaded.