Schwab authorization temporarily unavailable

MontanaKarl
MontanaKarl Member, Windows Beta, Mac Beta Beta
I was just about to try some of the suggested ways of getting Schwab accounts re-connected... and got the attached after entering my Schwab userid/pw...  Schwab itself is saying that their Quicken-specific authorization feature is temporarily unavailable.

It is a shame that this happened and at the same time a moderator closed the thread in which we were all discussing ways of getting Schwab connected.  Nobody from Quicken nor Schwab has "spoken" to us today via an announcement, but our discussion thread has been closed?


Quicken Windows and Mac subscription.  Quicken user since 1990.

Comments

  • MontanaKarl
    MontanaKarl Member, Windows Beta, Mac Beta Beta
    edited November 22
    P.S.  I just downloaded Schwab transactions in Quicken Mac and it worked perfectly, as it has since the conversion to the new connection.  Trying to update the same brokerage account in Quicken Windows gives the CC-501 error - or downloads nothing at all.

    It thus seems that Quicken Mac has code that works correctly with Schwab ... and the issue is not with Schwab... [Removed-Disruptive/Speculation]
    Quicken Windows and Mac subscription.  Quicken user since 1990.

  • Hello @MontanaKarl

    Thank you for your input and feedback. To obtain a better understanding of this issue, could you let us know if this occurs when you as soon as you attempt to enter your credentials, or is it after you enter your credentials that you obtain "Feature Temporarily Unavailable" error message? 

    Please elaborate for further investigation. 

    -Quicken Paloma
  • robinsd
    robinsd Windows Beta Beta
    edited November 22
    Edit: There is some word from Quicken Chris at the bottom of this thread. Since it's marked 8 times as unhelpful I'm not ready to take it seriously yet, and besides I'm tired from my day and will look at this situation again in a few days after it settles down.

    He says:
    Quicken Chris Administrator, Employee, Windows Beta, Mac Beta Beta
    Update 11/22/21

    We have Published a new FAQ for troubleshooting issues while setting up the new Charles Schwab Connection Method:

    https://www.quicken.com/support/errors-when-updating-or-adding-charles-schwab-accounts

    Please Also see this new Alert regarding Missing Investment Transactions:

    https://community.quicken.com/discussion/7902129/schwab-accounts-missing-investment-transactions#latest

    (edit)...  I've been using Quicken since MYM went away and I wish there was an alternative.

    Haven't been in the beta program in years and years so please don't take that seriously.
  • MontanaKarl
    MontanaKarl Member, Windows Beta, Mac Beta Beta
    Hello @MontanaKarl

    Thank you for your input and feedback. To obtain a better understanding of this issue, could you let us know if this occurs when you as soon as you attempt to enter your credentials, or is it after you enter your credentials that you obtain "Feature Temporarily Unavailable" error message? 

    Please elaborate for further investigation. 

    -Quicken Paloma

    The screenshot shown is after I’ve entered my credentials once. Instead of logging in, it gives me the error shown.
    Quicken Windows and Mac subscription.  Quicken user since 1990.

  • mikemend
    mikemend Member
    :/ Over the weekend, I tried to update my accounts after half a week, and the One Step Update summary said I needed to re-authorize my Schwab accounts. I tried to, and ended up hanging Quicken (cancelled blank screen, main screen greyed out -- had to use Task Manager). I've tried to update particular accounts and had the same error: cc-501: "Oops. We're having a problem." and "...Please try again in a few hours..." This is before even entering credentials (although it lets me enter and save the password, it never tries to connect)

    Now, two days later, still the same. So I tried to *add* a Schwab account. Same result, but it no longer hangs Quicken.

    As I post this, a new attempt says that "Quicken's online service is unavailable at this time." Maybe something's being worked?
  • mikemend
    mikemend Member
    BTW, I updated to R36.41 before my last attempts.
  • PennyRich
    PennyRich Member ✭✭
    Two questions
    I see R37.25 is no longer the most current release. Should I roll back to R36.41?
    Is the Quicken Schwab issue now fixed?
  • mikemend
    mikemend Member
    I downloaded QW 27.1.36.41 Mondo Patch
  • MICKEYBNY
    MICKEYBNY Member ✭✭
    I am having same issues. Very frustrating. After deactivating Schwab in two other data files I had, I got this pop up window. Prior to that was getting error cc-501.