Quicken help support

Mau

I try to get QKN help support for two days, it's seems that disappeared from the surface of the earth?? I am the only one??

UKR

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
  Support is only available during posted hours of operation
• The phone number can be found at the support website.
• To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
  See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

Quicken Alyssa

Hello @Mau,

Thank you for taking the time to visit the Community with your questions and concerns, though I apologize that you were dissatisfied with the support you received. 

Quicken help has been and will continue to be available for all Quicken users. We are, however, closed on Thanksgiving. 

We do understand that some Schwab/Quicken customers are still having issues and we are all working diligently to resolve these issues. We appreciate your patience and understanding on this. 

Thank you!

Quicken Alyssa

Mau

Dear Alyssa. Thank you for taking the time to answer my question however I'm trying since last Friday11/19 to contact chat or phone support with the SCHWAB situation and no one from Quicken support answer. It seems that Quicken is out of business and it is frightening since have been a Quicken end user for several YEARS.

Quicken Alyssa

Hello again @Mau, 

Perhaps you don't have the correct contact info?

You can use this link to contact Quicken Support. I apologize that you have had a hard time reaching someone, but I can assure you, we are here and we are not out of business. The wait times earlier this week were quite high, but they have tapered down now. If you don't have time to call tonight, the phone lines will be open again Monday morning at 5AM PST. 

I hope this helps!



Quicken Alyssa