Pentagon Federal Credit Union download not working
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Same issue for the last 7 days. As stated in other comments, Quicken continues to have theses many times throughout the year. Quicken: Why Penfed and not the other 8 institutions I use?0
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[removed - rant/unhelpful]1
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I have 2 financial institutions that currently needs fixed that Quicken is aware of both problems and my subscription just renewed. No word when either will be fixed. I get it PricklyPete!0
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Download and update problems with Pentagon Fed Credit Union accounts since last entry around 25 Nov 2021, encountering CC 501 error and 'Oops! Unable to Connect to Quicken servers. . .' responses. Hope for a solution?!1
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I reported this script issue to Quicken nearly 2 weeks ago, no forward movement to date.
[removed - violation of community guidelines]2 -
Apparently if you voice your displeasure at the situation your comment is censored. I'm so glad this is a subscription service.1
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> @Quicken Sarah said:
> Hello Everyone,
>
> Thank you for taking the time to report this error to the community. Our teams have identified an internal scrip error with Pentagon Federal Credit Union that has been escalated to our service providers for further review and resolution.
>
> If you would like to be automatically notified as updates and/or a solution for these errors become available, please visit here and follow the alert by clicking the bookmark icon in the upper right.
>
> Thank you,
>
> Sarah
[comment still here - though not helpful]-1 -
Same CC-501 error. This has been a problem for almost 2 weeks. Since Quicken is now a subscription service, Is it possible to get a refund for the period of time it has been out of service?0
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> @Christopher Reed said:
> Same CC-501 error. This has been a problem for almost 2 weeks. Since Quicken is now a subscription service, Is it possible to get a refund for the period of time it has been out of service?
That would be a reasonable request. Few people know that Xfinity (another subscription service) offers credit for documented internet outages. You don't even have to speak with anybody, all available online.0 -
How long does it take to resolve this issue? apparently it has been a problem for some time. I spent an hour in a chat session with Quicken today. Very frustrating!0
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> @Christopher Reed said:
> Same CC-501 error. This has been a problem for almost 2 weeks. Since Quicken is now a subscription service, Is it possible to get a refund for the period of time it has been out of service?
I was wondering the same thing.0 -
Same issue, why so long to resolve?0
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Getting a CPSERVER_ERROR:ccclient.203 on a MAC Sent another report0
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Same problem here but just my Pen Fed accounts. Citibank and even Lowes Business account update. i just canceled my renewal because of this. If you can't download what good is this program. Please fix it and I will renew my subscription.0
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This issue has been going on long enough without a useful update to your Quicken / PenFed user base.
When you write:
"Our teams have identified an internal scrip error with Pentagon Federal Credit Union that has been escalated to our service providers for further review and resolution"
Does this mean the issue is a joint issue with Quicken and PenFed? If so, should we be contacting PenFed to get a rough idea on when this issue will be addressed?0 -
Good luck. From Quicken's Terms of Use, which every Quicken user has agreed to:PricklyPete said:> @Christopher Reed said:
> Same CC-501 error. This has been a problem for almost 2 weeks. Since Quicken is now a subscription service, Is it possible to get a refund for the period of time it has been out of service?
I was wondering the same thing.Third-Party Products and Services. Some Products and Services have functionality that is provided by third parties (including our Suppliers in some cases). In some cases Products and Services are provided by third parties entirely. All of these things are called Third-Party Products or Third-Party Services, or Third-Party Products and Services collectively. Third-Party Products and Services include things like (a) online payments services, (b) data downloaded from financial institutions for you to process within Products, (c) credit reporting or monitoring, (d) billing functionality, (e) data storage and management, (f) information services, (g) financial offerings, and (h) third-party forms and publications. Other Third-Party Products and Services may be added in the future.
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No joy yet, same error today.
Regarding the TOS, this error is not a third party problem. It's a "QUICKEN CONNECT" scripting error problem on the Quicken cloud server(s). That's why the error instructs you NOT to contact PenFed.0 -
Please re-read Section (b) Third Party Products and Services.
Which includes "data downloaded from financial institutions for you to process within Products".
This is exactly a third party problem.
Quicken gets its data from Intuit servers (Intuit does NOT own Quicken Inc for the past six years). And Intuit's servers gets its data from PenFed.
Doesn't matter whether it's a "scripting error" or whatever. The data belongs to PenFed. They transmit it to Intuit's servers. Which in turn gets transmitted to your Quicken product.
PenFed and Intuit are Third Party Services.0 -
"Doesn't matter whether it's a "scripting error" or whatever. The data belongs to PenFed. They transmit it to Intuit's servers. Which in turn gets transmitted to your Quicken product."
That may be true for other connection types but not Quicken Connect on the Mac.
"Quicken Connect in Quicken for Mac only: Quicken Connect is also a one-way connection between Quicken and the bank server, but does not use a scheduled aggregation system such as the Express Web
Connect method. Also, login credentials are stored in the Mac Keychain, not in Quicken."
I interpret this to imply that downloaded data is only stored locally on the Quicken App - there is no data stored on Quicken (or Intuit) servers as with the other connection types. And, FI credentials are stored locally as well, not on servers. So, yes, Quicken owns Quicken Connect errors in the Quicken For Mac App because they are responsible for the scripts connecting the Quicken client App and the bank via scripts. For those concerned about their financial data floating out on the web, Quicken connect has always been the preferred connection method of choice (otherwise you'd be using MINT).
https://www.quicken.com/support/how-quicken-connects-your-bank
Perhaps a moderator can chime in here to clarify.0 -
You are sorely mistaken.
What you're referring to is DIRECT CONNECT. NOT Quicken Connect.
Quicken Connect in Quicken Mac is EXACTLY like Express Web Connect in Quicken Windows. It is an aggregation process where Intuit's servers log in, usually during the middle of the night, to YOUR financial institutions. Data is "screen scraped" from your FI to the Intuit servers. When you initiate a One Step Update in Quicken Mac, Intuit's servers are accessed and your awaiting transaction data file is downloaded to your copy of Quicken.
The only thing you are correct is that the passwords for Quicken Mac reside on the Mac Keychain and not within the Quicken data file (the Quicken Windows Password Vault). But even with that, your Quicken Connect passwords reside on the Intuit servers.
You can imply all you want...or make whatever assumptions you want.
These are not "scripted" errors accessing PenFed. They are errors on PenFed's part because they subtley changed their website enough that Quicken's screen scraping process cannot figure out the proper layout for PenFed's transaction data.
PenFed, as with ALL Quicken participating financial institutions, is obligated to notify Quicken of any changes to their site so that Quicken can assist them in the transaction download process connection. It's in their contract with Quicken.
But, as usual, and in most cases these are credit unions...they ignore that contract and make changes at will. Then Quicken is left trying to go back and "retrofit" the connection process.
Ergo, this is a Third Party Service.
I suggest you review this DIRECTLY from Quicken. Make sure you select the Quicken Mac tab:
https://www.quicken.com/support/mac/how-quicken-connects-your-bank
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The link you posted is to the same page I posted. Did you even read it?
I am NOT referring to DIRECT CONNECT that uses aggregate servers.
QUICKEN CONNECT (on the Mac) is a one-way connection between Quicken and the bank server, but does not use a scheduled aggregation system such as the Express Web Connect method (the REASON account credentials are stored on the Mac).
I just noticed you're a WINDOWS user so I'll excuse you. Quicken for Mac is totally different.
I will speak no more on the subject....0 -
After two weeks, I finally was able to update my Penfed account. I hope it stays up for awhile.0
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Yes, my PenFed finally updated but not all transactions came through. Looks like transactions through December 1st for me came through, nothing after. Balance are correct for the accounts. Maybe tomorrow transactions will come through.0
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PenFed updated without error for me but no transactions came through, I guess that's a start1
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> @garysmith87 said:
> You are sorely mistaken.
>
> What you're referring to is DIRECT CONNECT. NOT Quicken Connect.
>
> Quicken Connect in Quicken Mac is EXACTLY like Express Web Connect in Quicken Windows. It is an aggregation process where Intuit's servers log in, usually during the middle of the night, to YOUR financial institutions. Data is "screen scraped" from your FI to the Intuit servers. When you initiate a One Step Update in Quicken Mac, Intuit's servers are accessed and your awaiting transaction data file is downloaded to your copy of Quicken.
>
> The only thing you are correct is that the passwords for Quicken Mac reside on the Mac Keychain and not within the Quicken data file (the Quicken Windows Password Vault). But even with that, your Quicken Connect passwords reside on the Intuit servers.
>
> You can imply all you want...or make whatever assumptions you want.
>
> These are not "scripted" errors accessing PenFed. They are errors on PenFed's part because they subtley changed their website enough that Quicken's screen scraping process cannot figure out the proper layout for PenFed's transaction data.
>
> PenFed, as with ALL Quicken participating financial institutions, is obligated to notify Quicken of any changes to their site so that Quicken can assist them in the transaction download process connection. It's in their contract with Quicken.
>
> But, as usual, and in most cases these are credit unions...they ignore that contract and make changes at will. Then Quicken is left trying to go back and "retrofit" the connection process.
>
> Ergo, this is a Third Party Service.
>
> I suggest you review this DIRECTLY from Quicken. Make sure you select the Quicken Mac tab:
>
>
> https://www.quicken.com/support/mac/how-quicken-connects-your-bank
Penfed DID change the user login web page. It's pretty non standard - My Dashlane password manager doesn't even recognize the fields anymore.0 -
First off, I use Quicken Mac AND Quicken Windows.Scott Saylor said:The link you posted is to the same page I posted. Did you even read it?
I am NOT referring to DIRECT CONNECT that uses aggregate servers.
QUICKEN CONNECT (on the Mac) is a one-way connection between Quicken and the bank server, but does not use a scheduled aggregation system such as the Express Web Connect method (the REASON account credentials are stored on the Mac).
I just noticed you're a WINDOWS user so I'll excuse you. Quicken for Mac is totally different.
I will speak no more on the subject....
Second, I think you're confusing scheduled aggregation with actually using Intuit's servers to flow data through. The data that flows from the Financial Institution to Quicken Mac using Quicken Connect still flows through Intuit's server. It does not go from the FI directly to Quicken.
And even if it didn't, PenFed is STILL the Third Party Service here (PenFed has their own servers that stores your transaction and bank info)...and Quicken has no liability whatsoever as described in the Terms of Use YOU agreed to.
From this discussion from Quicken Sarah:
https://community.quicken.com/discussion/7851859/faq-how-quicken-connects-with-your-financial-institution-tips-tricks-and-best-practicesQuicken Connect
Quicken Connect in Quicken for Mac is also a one-way connection between Quicken and the Financial Institution server, but does not use a scheduled aggregation system such as the Express Web Connect method.
Information to Know
1. Accounts are updated in real-time, time-out errors may be received due to the number of connections and requests being made at the server potentially at the same time. The Financial Institution may manage the server traffic by throttling or blocking connections, resulting in failed updates or errors in Quicken.
2. Due to the “real-time” nature of this connection method, it is generally considered the most reliable next to Direct Connect.
3. Financial Institution Login Credentials are stored in the Mac Keychain and not in Quicken.
4. Troubleshooting steps are limited, if an error code or message occurs, search the Quicken Help Articles for the error code or contact Quicken Support for assistance.
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I don't get any error messages now, but I don't get any transactions either. I opened a new account and my attempt to add the account to quicken gives the CC-501. My guess is we have a patch in place prior to a real fix.0
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My previous 'encounter' with Quicken Support was in Aug 2021, and the issue was . . .PENTAGON FED CR UNION. In 3 months we the Quicken Users have this issue revisited, waiting patiently for a solution. Any updates, Quicken Experts? Thank you.0
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No new transactions today. But did update second time around. First update attempt said password was wrong. It was/is the same I used yesterday and it went through. Updated again and it updated, but still no transactions.0
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Has anyone been able to download transactions yet? I reset my account and when trying to set it back up I am still receiving error 5010
This discussion has been closed.