Citi Bank Unable to Connect Care Code 323

Whenever (for months now) I connect to Quicken either from Mobile app or via the Web, I get this error message: We are unable to connect to Citi Cards at this time.Care Code: 323

Quicken Deluxe (Windows) uses Direct Connect and has no issues connecting. I have tried deactivating and then reactivating the connection. Always works with Windows but never the web. I have simply tried removing and then adding back in Citi Bank from list of accounts for Mobile to no avail.


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Dave Brandman,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, I suggest resetting your cloud data from your Quicken desktop program and see if that may make a difference. However, before doing so, first, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below). 

    If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF"). 

    Then, click OK in the preferences window and proceed to save a backup (just in case). From there, please follow the steps below to reset your cloud data.
    1. Sign out of your Quicken Mobile/Web app(s)
    2. On your desktop program go to Edit
    3. Preferences...
    4. Mobile & Web
    5. Make sure sync shows it's ON and click on Reset your cloud data 
    6. On the following screen you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
    7. Wait for the sync reset to finish
    8. Navigate to the Mobile & Web dropdown menu 
    9. Select Cloud Sync to resync your data and to make sure no errors occur
    10. Wait for it to finish syncing 
    11. Sign back in on your Quicken Mobile/Web app(s)
    Once that is done, see if the issue still persists.

    Let us know how it goes!
    -Quicken Anja
  • Hi Anja,
    Unfortunately, this did not fix my problem. Citi Bank still has the "!" next to the account name, and gives me the same error if I try to "fix it". It syncs just fine within the app.
This discussion has been closed.