"Add Account" prompts for closed accounts during online update cycle

BlueFreak
BlueFreak Member ✭✭
Earlier this week--I believe it was timed with the most recent Quicken software update--I noticed that every time I run an online update, I am prompted with an "Add Account" window for the login credentials for six different accounts that I have previously marked as closed in Quicken over the past couple of years (and therefore these accounts should have been disconnected from online updates).

What is particularly frustrating is I need to cancel out of the window for each account, AND confirm that I intend to cancel--there isn't a way to cancel out of everything at once. If anybody has a temporary workaround, I'd appreciate it, although I suspect this is something that will need to be permanently fixed in an upcoming update release...

Best Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello @BlueFreak,

    Thank you for reaching out to the Community about your issue, though I am sorry to hear that you are experiencing this.

    Do you have a recent pre-update backup you can restore? To start with, I suggest restoring a backup file to see if the same issue occurs in the restored file. If needed, please, review this support article. Scroll down until you see Quicken for Windows and open the blue dropdown section(s) titled Restore Quicken data and/or Restore an automatic backup for instructions on how to restore a backup.

    Let us know how it goes!
    -Quicken Anja
  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    Answer ✓
    I had the same issue with a closed HSA account.  Clearing the FI name from the account dialog (as suggested here: https://community.quicken.com/discussion/comment/20224327#Comment_20224327) seems to have resolved the issue for me. 
    After clearing the FI name, I ran an OSU ... and no prompt for credentials to the closed acct.
    We'll see what tomorrow brings.

    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello @BlueFreak,

    Thank you for reaching out to the Community about your issue, though I am sorry to hear that you are experiencing this.

    Do you have a recent pre-update backup you can restore? To start with, I suggest restoring a backup file to see if the same issue occurs in the restored file. If needed, please, review this support article. Scroll down until you see Quicken for Windows and open the blue dropdown section(s) titled Restore Quicken data and/or Restore an automatic backup for instructions on how to restore a backup.

    Let us know how it goes!
    -Quicken Anja
  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    Answer ✓
    I had the same issue with a closed HSA account.  Clearing the FI name from the account dialog (as suggested here: https://community.quicken.com/discussion/comment/20224327#Comment_20224327) seems to have resolved the issue for me. 
    After clearing the FI name, I ran an OSU ... and no prompt for credentials to the closed acct.
    We'll see what tomorrow brings.

    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • BlueFreak
    BlueFreak Member ✭✭
    The suggestion from @NotACPA worked--I am no longer receiving the prompts. Thanks!
  • Quicken September
    Quicken September Alumni ✭✭✭✭
    Hello, @BlueFreak.

    Thank you for reaching out to the Community with your update, though I apologize for the trouble. I am happy to hear your issue has been resolved! Thank you @NotACPA for your contribution! If you ever have any other questions or require additional support, please feel free to reach back out to the Community. Thank you both and have a wonderful rest of your day!

    -Quicken September
  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    Quick follow-up from my prior post ... no issue with that HSA account this morning either.
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • Quicken September
    Quicken September Alumni ✭✭✭✭
    Hello, @NotACPA.

    Thank you for taking the time to get back to us with your update! I am happy to hear that you are not seeing any issues with your HSA account. Please let us know if you have any questions or are in need of any support. Thank you!

    -Quicken September
This discussion has been closed.