Manage my Subscription - No longer available in my Quicken Account

Catherinewheel

I used to be able to manage my subscription for auto renew, new credit card, expiry date etc. through Manage my Subscription. Seems with the recent sale of Quicken to another private investment company that that option is GONE. Now to cancel auto renew you need to call them. Seems new owners are making it less user friendly. Now only Sign in & Security and Personal info can be managed online...

Rocket J Squirrel

I still see all the options in my account. Make sure you are using the correct email address which must be the same Quicken ID you use in the program itself.

Quicken September

Hello, @Catherinewheel

Thank you for reaching out to the Community with your concerns, though I am sorry for any confusion this may have caused you. You may still cancel your auto-renew through your account on our website. 

Once you are logged into your account, please navigate to Subscriptions and select Manage. This will show you your active subscriptions - at this point you will want to click Cancel Subscription. This will cancel the auto-renew for your subscription, though it will not completely cancel your account - only your auto-renew. 

If you have any further questions or concerns, please reach back out to us as we are always happy to help! Thank you. 

-Quicken September

Catherinewheel

The attached file shows the only options I see when logging into my account. I am in Canada, but would think it should be the same screen as the one above from Rocket J Squirrel. I logged in from the program itself so not sure what the problem is???

garysmith87

Catherinewheel said:

The attached file shows the only options I see when logging into my account. I am in Canada, but would think it should be the same screen as the one above from Rocket J Squirrel. I logged in from the program itself so not sure what the problem is???

You need to sign in first in order to see the other screens.  How do you think you can access your subscription settings if you don't log in with your Quicken ID and password?

Catherinewheel

Well it seems I really didn't know what I was doing... In any case I see all the options now...
Thanks all and please forgive my ignorance.

splasher

@garysmith87

I agree with you, but how did the OP get to the screen in the screenshot?  I don't find a way to get there without logging in.

jacobs

@splasher In Quicken Mac, there's a menu item on the Help menu for My Quicken Account, which opens Quicken.com in an internal browser "My Quicken Account" window. Does Quicken Windows have a similar option? (Interestingly, when I do that, it takes me to the Quicken.com My Account screen already logged in; unlike the original poster, I didn't need to log in.)

splasher

jacobs said:

@splasher In Quicken Mac, there's a menu item on the Help menu for My Quicken Account, which opens Quicken.com in an internal browser "My Quicken Account" window. Does Quicken Windows have a similar option? (Interestingly, when I do that, it takes me to the Quicken.com My Account screen already logged in; unlike the original poster, I didn't need to log in.)

QWin has the same menu pick, it shows all four areas as is shown in RJS's post above.

Quicken September

Hello, @Catherinewheel

Thank you for reaching back out to us here in the Community with your update! I apologize for any confusion, though I am happy to hear you are no longer experiencing the missing options and are now able to manage your subscriptions. 

If you have any further questions or concerns, please reach out as we are always happy to help. Thank you!

-Quicken September 

jacobs

I'm glad the original poster's problem has been resolved, but there's still a mystery question we haven't answered...

How can you get to the window shown without being logged in?

In Quicken Mac, if you Sign Out, it closes your Quicken data file entirely, and if you're signed in, then going to Help > My Quicken Account takes you to the page already logged in.

If you go to Quicken.com in a web browser, you only get to that page after you sign in. If you are not signed in and try to get to that page page (https://myaccount.quicken.com/main), it takes you to the login screen.

So... how did the OP get to that page in a not-signed-in status?