One Step Update is crashing Quicken this morning TUE 12/21/21

mintwest

One step update is hanging and then crashing the program right now .... 10:20 am ET Tuesday 12-21-21.

KernBuckle

While using OSU, Quicken hangs on Accounts that use (Express Web Connect+).

CptKirk

I am also now stuck in One Step Update Progress screen. No way to stop or cancel the process!

How can there be no way to stop an action that is in progress???

Is it that hard for the folks you are paying as programmers to add a stop or cancel button on the screen???

DisplacedHoosier

Yes - me too.  Stuck on "Processing data..." forever for these accounts.   Only way to end is to open Windows task manager and cancel the Quicken process.  Please resolve ASAP!!!!

ScottV

Stuck downloading transactions from Capital One. This just started happening after the update this morning. Please fix. I have to close down by killing the process in task manager.

Clark_Phil

Me too. Mine is stuck updating a Chase account.

Marshall A

Same
Various accounts with Chase, CapitalOne, Syncrony, Discover, Etrade

Marshall A

https://community.quicken.com/discussion/7904181/new-12-21-21-slowness-updating-accounts#latest

Quicken Jasmine

Hi all, 

Thank you for contacting the community. I am sorry that you are experiencing these issues. 

We do currently have an active alert regarding this issue, you can follow this link and bookmark the alert in order to stay up to date on any resolutions that we find and any further alerts regarding this issue. 

https://community.quicken.com/discussion/7904181/new-12-21-21-slowness-updating-accounts#latest

Thank you,
Quicken Jasmine

Quicken Jade

Hello @mintwest, I truly do apologize for this issue and any inconvenience it may have caused. Our team is working diligently on a resolution and we are aware of this issue. Please follow this post for updates
https://community.quicken.com/discussion/7904181/new-12-21-21-slowness-updating-accounts#latest
Thank you!

BryanK

Should be able to cancel/rollback an in-progress One Step Update when events like this happen instead of having to kill the app through task manager when the server is unresponsive

Dennis Nelson

I am having the same problem. its been on one step update for 20 minutes. It never takes this long

rozbod

Me too....same problem

Paul Freedman

Me three four and five. I also cannot sync my Express Web Connect Accounts to quicken mobile either. This applies to all of my EWC accounts. I have gone in and disabled sync for the time being and reset my online data file.

Gsec I

I just installed the latest update, and now I am experiencing this same issue. Please advise.

DebFulmer

Glad to know I'm not the only one but disgusted this is happening to anyone! I earlier read the problem was with Mac products, but I'm using Windows. This needs resolving very quickly as I just renewed my subscription beginning January 1, 2022.