Downloading accurate balances for investment accounts with short positions

Polly Purebred

I have a TD account with short positions. When I do the streamlined download into Quicken, the balance is very different from what shows in TD.

Quicken Jasmine

Hi @Polly Purebred,

Thank you for contacting the community, I am sorry that you are experiencing this issue. 

In order to better reach a resolution, I need to gather some information. What do you mean when you say 'streamlined download'? Which connection method are you using (web, direct, quicken)? Also, what FI are you having these issues with, and does it pop up any error code when updating the balance?

I look forward to hearing your response. 
Quicken Jasmine

Polly Purebred

I am using Simple investment mode as recommended by someone in this forum.
You might be interested in the "Simple" investment mode that Quicken Mac is in release 6.3 which just update security positions/prices and cash balance. See this announcement:

There is no error message. Only that the balance is incorrect.

Quicken Jasmine

Hi @Polly Purebred,

Thank you for your response. I would suggest deactivating the account and reactivating the account to hopefully fix the balance error that is occurring. 

You can do this by clicking on the account> clicking settings in the bottom right corner>downloads>disconnect account. Then go through the process of adding the account again as you would normally. 

Please reach out if you are still experiencing errors. 

Thank you, 
Quicken Jasmine

Quicken September

Hello, @Polly Purebred

Thank you for your clarification, though I am sorry you are running into this issue. In order to help us better assist you, we may still need some further information.

 When was the last time that you remember the balance on your TD Ameritrade account being accurate? Is it the Market Value that is off? Additionally, do you have any securities that either do not display a cost basis or that say Add Cost Basis? 

Once you have this additional information, please reach back out so that we may assist you further. Thank you!

-Quicken September