Quicken Cloud sync - is it safe to use now or does it still corrupt data?

zamo132
zamo132 Member ✭✭
edited January 12 in Using the Mobile App
About a year or two ago when I was still using Quicken on Windows, I tried Quicken Cloud sync so I can enter new transactions on my iPhone. At the time, it corrupted my data file. I can't remember exactly what the issue was, but I think it corrupted transactions that had splits or transfers between accounts. I have now migrated over from Quicken Windows to Mac. As a Quicken for Mac user, is it pretty safe to use Quicken Cloud sync? I'm just afraid of Quicken Cloud corrupting my data file again. Thanks!

Answers

  • Hi @zamo132,

    Thank you for contacting the community with this question. We do currently have an alert regarding using the Quicken Cloud at the moment. I have added the link to that alert here, so you may stay up to date on when it is resolved. However, I would find no issue in using the Quicken Cloud to sync and use after this error has been resolved. 

    https://community.quicken.com/discussion/7903831/ongoing-12-22-21-unable-to-communicate-with-quicken-cloud#latest

    Please do not hesitate to reach out with any further questions or concerns. 

    Thank you, 
    Quicken Jasmine

  • zamo132
    zamo132 Member ✭✭
    Thank you. So Quicken Cloud can now handle split transactions appropriately? I think that was the problem before and I see some threads on that issue:
    https://community.quicken.com/discussion/7872816/paycheck-splits-are-removed-cleared-when-syncing-with-cloud-and-includes-401k-line-item/p3

    https://community.quicken.com/discussion/7889522/why-are-my-paycheck-split-values-disappearing/p1

    Has this issue been fixed on Quicken Cloud? Or was that never an issue for Quicken for Mac users?
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Personal observation, Quicken Mac seems to do better in this regard than Quicken Windows based solely on how many reports of problems I have read in this forum.

    For Quicken Windows, I don’t think they have made any progress on making it better.  The split transaction issue is still routinely reported, along with changing of the opening balance and deleting/messing up the budget.
    It is still very routine for the “workarounds” to be for basically any sync problem to reset the cloud data and/or restore from a backup.  Which is to say “Yes, we know that this system corrupts data and messes up, so make very sure you have a way to get your data back when it happens.”

    I’m not even sure if I have ever seen a similar kind of comment about using Quicken Mac sync to Mobile/Web, so that tends to make me believe it is better.
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  • bellbill
    bellbill Member
    I just recently started using Quicken Cloud and did not notice such an issue. Maybe everything is already working correctly, or it just depends on the format of the file being saved.
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