Synchrony (PayPal Cashback Mastercard) Won't Reconcile

erwiest

I update my Synchrony Bank PayPal Mastercard by manual download (One Step Update doesn't seem to be an option and I live with it). Transactions dated since 12/26 have downloaded with a "2022" year, and, even when fixed, won't show up in reconcile against online balance. What's going on?

Quicken Anja

Hello @erwiest,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

To start with, I suggest that you please create a new (test) file to see if you experience the same error in a new file as well. In doing so, we will be able to determine whether or not this is caused by an issue within your current data file.

Follow the steps below to create a test file:

1. Choose File menu > New Quicken File.
2. Select New Quicken File.
3. Click OK.
4. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to easily be able to tell it apart from your main file. Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.
5. Sign in with your Quicken ID (if prompted). If you are prompted to create a Quicken ID, click Sign In under the Create Account prompt. 
6. Select to not use Mobile (if prompted).
7. Click Add Account to be taken to the new file

From there, go ahead and attempt import the same QFX file as you normally would to manually download. You should receive a prompt to add the account. Once that is done, see if you experience the same issue in this test file. From there, you can then switch back to your original file. 

Follow the steps below to switch files:

1. Click the File menu.
2. Look near the bottom of the options list.
3. Select the data file you want to open. 

Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

Let us know how it goes!