Can’t log into the app

MikeThePilot
MikeThePilot Quicken Windows Subscription Member
in Errors and Troubleshooting (Mobile)
iPhone 13 Pro. I cannot log into the app. App and iOS is up to date. Have deleted and reinstalled multiple times. Have restarted iPhone. App just sticks on login page saying, “Enter Quicken Passcode.”
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Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello @MikeThePilot,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this and for not having received a response yet.

    We have opened an escalation ticket with our service provider for this issue. While the investigation remains ongoing, please, refer to this open Community Alert for updates.

    I apologize for any inconvenience this may cause in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓
    Hello @MikeThePilot,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this and for not having received a response yet.

    We have opened an escalation ticket with our service provider for this issue. While the investigation remains ongoing, please, refer to this open Community Alert for updates.

    I apologize for any inconvenience this may cause in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

This discussion has been closed.

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