Cant delete a broken transaction in Quicken 2021 Premier

Gary
Gary Member ✭✭
We attempting to delete a broken transaction quicken won't remove it. I can edit all fields but unable to save or delete and have to esc out of record. When validation file it recognized the broken transaction and adds a duplicate record. Which I can delete the duplicate record, but not the original one. I believe this is also preventing me from creating and EOY backup - receive "File not Copied" message. But can do a normal backup.

Answers

  • Jim_Harman
    Jim_Harman SuperUser ✭✭✭✭✭
    What sort of transaction is it? If a transfer, try deleting the other end.
    QWin Premier subscription
  • Gary
    Gary Member ✭✭
    No normal transaction entry to a local store.
  • Quicken Anja
    Quicken Anja Moderator mod
    edited January 7
    Hello @Gary,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    To start with, I suggest that you try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

    Validate
    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Super Validate:
    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    I hope this helps!
    -Quicken Anja
  • Gary
    Gary Member ✭✭
    super validate allowed me to delete the locked record, but upon running it again it reinserted the broken record. And locks it again. As for the EOY copy, it is still broke. I believe that until I can fix the broken record I won't be able to create and EOY copy. I could delete all 2002 entries and create a backup. Just not via the EOY option.
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