Backup Quicken R37.66 Windows not saving Banking download credentials

tanyak Member
I updated to the latest version and can finally download my banking info but when I backed up the file, the password file was empty and all the banking credentials removed. What gives?

Best Answer


  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Answer ✓
    Are you sure you are using Backup, and not Copy?

    They recently changed copy so that it purposely disables all the online services.
    This is my website:
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    Unless you're using the Direct Connect connection method, the banking credentials are not maintained in the Password Vault.
  • tanyak
    tanyak Member
    Yes, I’m using the direct connect.
  • splasher
    splasher SuperUser ✭✭✭✭✭
    To prevent any confusion of whether you are doing a backup or a copy, use Ctrl-B to bring up the backup screen directly.
    -splasher  using Q continuously since 1996 -  Subscription Quicken  -  Win11
    -Questions? Check out the  Quicken Windows FAQ list
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