Error when trying to access Portfolio X-Ray

Question

"Invalid User ID\u003cbr/\u003eError in decrypting the UserId - Auth Token not
 found\u003cbr/\u003eCannot Authenticate - User not found"

Any ideas?

bigskyrec · Answer

I will check that .ini file but I haven't changed Quicken ID's for well over 10 years.  Thanks for the suggestion.

UKR · Answer

I remember seeing a rash of those errors a couple of years ago.
Here's an old note I found in my records:
This error occurs
when you created your XRay under one Quicken ID, then changed to a different
Quicken ID in your file (Edit > Preferences > Quicken ID, Mobile &
Alerts).

You can reset this
manually, if you don't want to change back to the original Quicken ID:

* With Quicken closed, use
     Windows File Explorer and go to 

          C:\ProgramData\Quicken\Inet\Common\Localweb\Xray or 

          C:\ProgramData\Intuit\Quicken\Inet\Common\Localweb\Xray depending on
     your Quicken version
* Double-click the file XRay.INI to open it with Notepad
* Change ResetXRay=0 to ResetXRay=1 and Save the change (Ctrl + S)
* Open Quicken and go to the
     Investing tab to select XRay and click the Get Started button.

(posted by Quicken
Tamara in an older message thread here in the Community)

Did you change Quicken IDs? Or might this setup be sensitive to you using different computers?

Quicken Anja · Answer

You're welcome, and thanks for the update! Let us know if any further assistance is needed.