Can anyone help me figure out why my transactions are not downloading?

Question

I talked to customer support last week for about 2 hours and he couldn't help me fix the problem. He gave me a case # and said the Escalation Team would address it. I was out of town on business for three days and I have not heard back from customer support. They are closed today (arggg!) and everything I have tried does not help (deactivating accounts and adding them again, etc.).

NotACPA · Answer

That's NOT an error condition.  Downloads originated from within Q almost never go back more than 30-90 days ... and that's a range that's set by your BANK/Card/etc ... not Quicken.Sign into the pertinent website and see if you can initiate a download for the missing period from there.Here's more info on the topic: https://community.quicken.com/discussion/7160091/faq-download-old-transactions#latest

Chris_QPW · Answer

And Quicken support wanted to escalate this?
That is very strange.

It is normal not to get transactions older than about 90 days, how far back to automatically download is up to the financial institution, and 90 days is a very typical number.

To get older transactions you should look at this FAQ:
https://community.quicken.com/discussion/7160091/faq-download-old-transactions

rusjac · Answer

I am not getting any error codes, etc I just cannot get balances or my bank transactions from last year, except for the last 30 -  90 days. Any suggestions