Quicken Express web connect forcing me to "reauthorize" Capital One Accounts, CC-901 ERROR

Carol Rigdon

Why did Quicken stop sending username/password as part of the authentication process when using express web connect? Now, if I want to download transactions I have to navigate to the capital one website and download each of my 5 accounts manually. This is cumbersome. Am I correct that this was a change on the Quicken side?

Devan Bhagat

I was having the same issue.

This post helped me fix the problem.

https://community.quicken.com/discussion/7903590/capital-one-bank-capital-one-360-and-capital-one-card-services-accounts-in-quicken

Give Jim a thumbs up if it worked for you.

Quicken Anja

Hello @Carol Rigdon,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

This is a known issue for which we have opened an escalation ticket with our service provider. While the investigation remains ongoing, please, refer to this open Community Alert for any and all updates.

I apologize for any inconvenience this may cause in the meantime! Thank you.