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USAA Not Downloading Again

verticalrefuge

USAA not downloading checking or credit card accounts again. Download hasn't been working for about a week. Signed out and signed back in. Still no luck. Tried to reset account. Still not working. "Problem isn't me" message. Sure would be great if USAA and Quicken got on the same page. I consistently have download problems these days.

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verticalrefuge

Anyone at Quicken have any ideas? If the downloading function consistently fails to work and support doesn't address or answer the problem, what exactly are we paying Quicken for every year?

Quicken Anja

Hello @verticalrefuge,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

This is a known issue that we have opened an escalation ticket with our service provider for. While the investigation remains ongoing, please, refer to this open Community Alert for any and all updates.

I apologize for any inconvenience this may cause in the meantime! Thank you.

Ramias

Same issue for me for several weeks now. Who needs to fix this issue? Quicken or USAA? I'm a customer of both. I'm pretty patient until the point where it seems this issue is not important to those responsible for fixing it. There are many people here reporting this issue and the Community Alert just says "we're working on it."

bobbuckman2

Same issue for me since about January 25. There must be thousands of us who are both Quicken and USAA customers.

Chris_QPW

Makes me glad that I closed my USAA accounts.